Blake Ng

Experience

• 

  Yahoo

  Nov 2011 - May 2017

  Played a pivotal role within a global customer-facing environment by providing services including sales account setup, data/business platform migrations, system roll-out and outage mitigation. Develop SOPs, technical guides and OLAs to enhance communication and support for new system rollouts and training initiatives. Work with compliance team on internal audit, onboarding and offboarding processes. Handle sales account provisioning, project management, IT-HR systems for onboarding, telecom processes, and technical support across APAC and EMEA, while ensuring compliance, liaising with support teams, and participating in SOX audits. Provide first line of technical support to internal employees as well as fulfilling technological service requests with guidelines and rules complied. Maintain series of documentation and business accounts provisioning.

  • Global Service Desk Senior Technician

    Apr 2014 - May 2017

  • Service Desk Analyst

    Nov 2012 - Apr 2014

  • IT Global Service Desk Technician

    Nov 2011 - Oct 2012
• 

  Oath

  May 2017 - Mar 2019

  Client Services Manager

  Accountable for addressing client inquiries, resolving issues, and ensuring that all services provided align with client expectations. Key responsibilities include managing key accounts, providing strategic guidance on digital marketing and advertising solutions, optimizing campaign performance, ensuring the effective execution of service agreements, and explore upsell opportunities.

• 

  Verizon Media Southeast Asia

  Mar 2019 - Mar 2021

  Project Manager

  Oversee the planning, execution, and delivery of content marketing projects aimed at driving brand awareness, engagement, and lead generation. Key responsibilities include coordinating content creation, from ideation to distribution, while maintaining timelines, budgets, and quality standards. Manage product innovation and development to stay relevant in the market.

• 

  Yahoo

  Mar 2021 - May 2024

  Lead a team of 4 on SEO and social media professionals and design strategies for SEA markets across various distribution channels. Primary responsibilities include driving growth, engagement, and retention of Yahoo’s user base across digital platforms. My role involves setting up market KPIs and project goals to optimize development and expand audience growth as well as implementing project management tools for increased operational efficiency. Develop and execute long-term SEO and social media content strategies for SEA markets along with the market leads. Manage and collaborate with social media agency to boost paid and organic traffic for our Facebook Singapore, Malaysia and Philippines pages. Carry out market research to identify topic trends.

  • Audience Development Lead, Southeast Asia

    Sept 2023 - May 2024

  • Senior Search Engine Optimization Specialist

    Mar 2021 - Sept 2023