Deep Enrich
Crystal Humphrey
Assistant Manager
78 followers
Avon Park, Florida, United States
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About me
Principal Systems Engineer | System Architecture, Strategy Implementation
Education
South Florida State College
2013 - 2014Cisco Networking Academy
Experience
Palmer Ace Hardware
Mar 2002 - Jun 2005Assistant Manager
Florida Department of Corrections
Jun 2005 - Aug 2013Correctional Officer Sergeant
Agero, Inc.
Jun 2014 - nowHandle all administrator functions and troubleshooting of telecom systems (i.e. Avaya switches, Avays CMS, Avaya IP Agent, NICE call recording systems, skill based routing) ,turning-up, testing, supporting and troubleshooting complex PBX, voicemail and call recording systems, and complex voice circuit solutions, Audix voice mail administration, NICE recording administration, programming custom announcements, provisioning of domestic and international toll free services and performing complex program changes on PBX, call management, voice mail systems and documenting all the above. Show less
Principal Systems Engineer
Sept 2022 - nowSenior System Engineer
Jun 2014 - now
Licenses & Certifications
- View certificate
Introduction to DevOps
IBMSept 2024
- View certificate
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Nov 2024 - View certificate
Avaya Aura® Call Center Elite Administrator Specialized
AvayaJul 2024 
AWS Connect Developer
AWS Training and CertificationsNov 2024AWS Connect Communications Specialist
AWS Training and CertificationsAug 2024
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