Ryan Showers

Experience

• 

  Vinson Process Controls

  Jun 1998 - now

  Oversee a team of five and complete order management, invoicing, and shipping endeavors of the business unit. Manage day-to-day maintenance, updates, and troubleshooting of the computer control system to exceed performance metrics.Highlights of accomplishments in this role include:• Delivered exceptional post-project support and ensured the precise utilization of people and resources to streamline the operational progressions of 80 plants.• Planned and implemented project schedules, defined the scope of work, designed system architecture/solutions, and prepared bills of materials by liaising with technical, accounting, and sales teams.• Steered all aspects of the certification and training processes for all engineering teams to assist individuals in obtaining certifications from Emerson and safety while maintaining records and selecting certified professionals for project leadership.• Orchestrated a training program for application engineers and sales team and introduced a new automated system to minimize the time for order processing of products to one week and payment processing time of invoices and bills from 30 to 14 days. কম দেখুন Headed a cross-functional inside sales and engineering team of nine professionals and initiated quarterly maintenance programs to attain a seamless flow of company-wide operations and uplift the quality of services.Highlights of accomplishments in this role include:• Generated annual revenue of $150K via an after-hours support program, leading a team of nine engineers, and incorporating an after-call system to deliver additional emergency support and sell a service contract to every customer.• Trained and mentored an installed base team of five personnel on instigating new service offerings, coordinating system upgrades, and supporting general systems to amplify client satisfaction by 15%.• Administered a team of five service providers and launched targeted marketing programs aimed at promoting Vinson’s installed systems and expanding the customer base.• Drove the Emerson Guardian Support for installed systems from 67% to 82%+ by implementing customer-focused initiatives. কম দেখুন

  • Customer Success Manager

    Aug 2024 - now

  • Lifecycle Services Manager

    Jun 2014 - now

  • Manager, Installed Systems

    Jun 2008 - Jun 2014

  • Project Engineer and Manager

    Jun 1998 - Jun 2008