Marko Cvijetic

Experience

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  NCR Corporation

  Oct 2015 - Aug 2021

  • SW Support for ATM devices• Software distribution• Creating and modifying SW packages using Axeda deployment tool• Troubleshooting/ Installing SW clients and applying certificates for various SW tools (EPM1.3, EPM2.3, SCCM)• Troubleshooting, installing and performing maintenance on system monitoring tools (APTRA Vision Client and Gasper MGSoft Client) including creating and modifying calling scripts (VBS)• Analyzing deployment and installation logs, reporting possible issues and providing solutions in close collaboration with Technical Consultants• Analyzing and investigating possible SW issues by reading and compering Install logs, Device logs, Windows Event logs and Trace logs. Providing detailed analysis to Customer or to L3 SW Support. Show less • SW support for POS (Point Of Sale) Platform devices (remote re-imaging, SW installation and patching)• Android Platform remote software troubleshoot and package deployment• Windows 2003 Server OS Administration (DNS, DHCP, Remote accessing and managing Workstations both PC and POS Devices, etc.)• Server monitoring• Performing backups and storage troubleshooting in collaboration with Field Engineers• Basic network troubleshooting (Ping, port setup and IP config)• Creating and updating technical documentation• Creating and updating user manual guides• Providing support to Field Engineers• Excellent skills and high efficiency in handling customer escalations Show less

  • Technical Consultant Support/ System Analyst

    Apr 2019 - Aug 2021

  • Technical Support Specialist

    Sept 2017 - Apr 2019

  • Help Desk Support Agent

    Oct 2015 - Sept 2017
• 

  FIS

  Aug 2021 - now

  Technical Support Engineer

  • Administration, monitoring and maintaining all CX Team Servers (Windows and Linux).• Building MSSQL Servers used for internal purposes by Front Arena teams.• Creating test environments based on client's Production environments specs in order to replicate and troubleshoot any issues related to Front Arena applications, as well as communicating with client's development and business teams. • Having daily scrum calls with development teams to track the progress of current sprints.