Bella Sereno

Experience

• 

  Portugala Holidays Ltd

  Oct 1991 - May 2007

  Manager

  Responsible for a team of 7 and training new staff to an expanding sales team.Managing and motivating a team to deliver challenging New Business targets.• Managed day to day running of the office• Overall responsibility of sales and forecasts• All recruitment and staff training • Researched and launched new and forthcoming events• Contracted and liaised with major airlines and hoteliers• Effectively acquired and maintained client and supplier relationship

• 

  Bywaters

  Sept 2007 - Apr 2016

  • Assessing and evaluating customers’ needs• Consultancy services• Comprehensive audits• Determining projects and mobilisation plans with scheduled agendas• Lead on training/implementation plans - small to large scale customers• Promote services • Ensure customer satisfaction at all stages• Provide an outstanding service and build strong relationships Key Account Manager responsible for large corporate customers. Key achievements include retention and growth of large corporate accounts.Areas of expertise are understanding customer needs and providing innovative solutions to achieve corporate objectives. KPI management, presentation delivery, account management and growth.

  • Implementation Manager

    May 2010 - Apr 2016

  • Key Account Manager

    Sept 2007 - Apr 2010
• 

  Tate

  Apr 2016 - now

  Environmental & Sustainability Manager

  • Full review of all waste management procedures. • Introduction of cost savings solutions.• Regular audits to assess all internal waste producing areas.• Provide training sessions to all relevant departments.• Promoting environmental campaigns, recycling efforts and waste prevention/reduction.• Identify any CSR opportunities.• To research and attend relevant events within the waste management/sustainability sector to network and promote Tate environmental policies along with any new innovated offerings and be kept updated on any new services and/or providers. Show less