Jose Recuero

Experience

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  Editora Casa de las Américas

  Feb 2011 - Jun 2011

  Assistant Graphic Designer

  Assistant Designer in charge of preparation and preproduction for Blush, Stage and Cincuenta y más magazines. • Verify ads for compliance with local standards• Design arts for articles• Take product shots when necessary• Observe general compliance with local printing standards• Create arts for clients who request such service• Request approval of usage for external photographs.

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  The Winery / Lina Corporation

  Jun 2011 - Jul 2011

  Brand Manager

  Brand Manager in charge of Stolichnaya Vodka, Aguardiente Antioqueño, Amarula Cream, Famous Grouse Whiskey, Carolan’s Irish Cream, Vinos Bodega Norton, Vinos Bodega Tierra Andina, Vinos Two Oceans, Vinos Bodega Alta Vista, Cervezas Bavaria, Hollandia Premium Beer, 8.6 Beers, La Trappe Trappistenbieren. • Manage and supervise all brand activities (tastings, sales pitching and impulse)• Create and process barcodes on all retail sales points• Establish activity plans• Handle branding imagery for all brands• Make activity reports when requested• Attend to all meetings with brand providers• Manage activities in expos and other events• Pass approval of all internal and external artworks• Establish relationships with required external marketing personnel. Show less

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  Sitel

  Jul 2011 - Feb 2013

  Trainer

  Comcast Cable/Video Repair: Lead Trainer and Learning Specialist Apprentice, Learning Specialist Track Training Participan (LSTTP) in charge of training newly hired groups into the Comcast Internet Repair and Video Repair teams. Best Buy – Geek Squad Entitlement: Mentor, Subject Matter Expert (SME), Coach Track Training Participant (CTTP) in charge of floor support, real-time adherence, Operations Check Point (OCP) mentoring and quality assurance.

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  Dell

  Apr 2013 - Dec 2014

  Technical Support Analyst

  Flex Team in charge of reducing queue loads on both Experian UK/Europe and Wellpoint US help desk lines, providing assistance to company associates through phone, email or chat.

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  Sustans Creativo

  Jan 2014 - Dec 2018

  Owner

  • Consultant for UNDP as: • Community Manager for the "Panama 500 Años" celebration campaign (Twitter, Instagram, Facebook, Wordpress Blog)• Consultant for MEME Digital Media Lab as: • Community Manager for Cervecerías Barú Panamá corporate social networks (Twitter, Instagram, Facebook). • UNICEF's campaign "Alianza por la Niñez y la Adolescencia" digital strategy standards development and implementation methods. • El Buen Tenedor 2016 culinary award ceremony by the blog "El Buen Diente" social media management and content creation. • Telemetro Reporta's #Voto2014 campaign managing 3 of their many social networks during Panama elections weekend. • General social media and digital environment consultation for Vivian de Torrijos campaing "IncluyeTV". Show less

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  Multimedia Lab

  Sept 2014 - Nov 2015

  Partner

  The place where I put all I knew about marketing, advertising, graphic design and social media to the test.My own, little, pesky advertising boutique, a learning experience of sorts.

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  Canal Geek

  Aug 2015 - Jul 2017

  Executive Producer

  (Apart from being the local know-it-all) • Create and produce informational capsules regarding client's products• Host multiple special events (E3, Local event coverage, interviews for the channel, etc.)• Manage the channel's social networks (Facebook, Twitter, Instagram, YouTube archive)• Manage contacts with current and potential clients and stakeholders• Manage and delegate production crew functions• Manage all new incoming shows and contents for the channel.

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  Compañía Fotográfica Licht

  Aug 2018 - Jun 2019

  Content Manager

  Create and manage digital marketing contents and campaigns.Create video and audio materials for said campaigns.Keep the website and blog up to date and prepared for new products and promotions.Manage customer requests through Instagram and Facebook.Constantly feed the Instagram profile with new pictures authorized by our clients.

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  Contraloría General de la República de Panamá

  Jul 2019 - Mar 2020

  Community Manager

  Gestor de comunicación digital integrado a la Dirección Nacional de Comunicación Social de la institución.

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  5CA

  Jul 2020 - Nov 2023

  Service Agent
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  Iterum Connections | BPO | Contact center | Outsourcing

  Mar 2024 - now

  Operations Supervisor

  Maintain KPI development of the assigned projectPerform quality assurance evaluations to agentsComplete payroll processes for the projectMaintain positive client relations through feedback and implementation of new processes