Tracy Woodall

Experience

• 

  EDS

  Jan 1996 - Jan 2000

  Systems Administrator

  • Acted as a Level 1 support engineer for the help desk, assisting Level 2 and 3 engineers.• Participated in the Microsoft Certified Systems Engineering program.• Created and administered internal team site and customer-facing site.• Assisted in server set-ups and back-ups; managed accounts and server access.• Wrote technical documentation and communications for employees.

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  AOL

  Jan 2000 - Jan 2015

  Managed product initiatives and customer success for the AOL homepage and mobile apps.• Supported multiple AOL.com redesigns, new feature releases and partner integrations.• Led usability research sessions and facilitated market research for AOL sites and apps.• Presented customer and product insights to the executive team (SVP up to CEO).• Launched the first official AOL app, earning Apple promotion and 4-star rating. • Managed and mentored multiple direct reports including product and project managers.• Led the customer support team for AOL.com tasked with handling 100K items yearly. Show less

  • Product Director/General Manager

    Jan 2014 - Jan 2015

  • Product Director

    Jan 2008 - Jan 2014

  • Principal Product Manager

    Jan 2006 - Jan 2008

  • Program Director

    Jan 2004 - Jan 2006

  • Senior Programming Manager

    Jan 2001 - Jan 2004

  • Associate Producer

    Jan 2000 - Jan 2001
• 

  Fleaflicker

  Sept 2015 - Sept 2020

  Product & Customer Support Lead

  Responsible for leading product and customer support as well as daily operations for Fleaflicker.com, a popular online fantasy sports platform.• Provided product support plus product marketing, advertising and business development.• Supported agile sprint cycles by testing, documenting bugs and managing escalations.• Conducted quantitative and qualitative research support and competitive review/insights.• Led customer interactions, including email support, help docs and social media.• Created an advisory board of members to represent the Voice of the Consumer.• Launched the Fleaflicker product blog, a new area for customer support. Show less

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  Dell Technologies

  Feb 2021 - now

  Driving development of GenAI enablement tools and services for on-prem environments.• Responsible for identifying GenAI technology gaps and developing strategic solutions.• Collaboration with cross-functional teams to ensure and measure successful outcomes. • Currently building tools to accelerate GenAI development and aid data management.• Provide market research and customer data around use cases to inform the roadmap.• Winner of Dell’s esteemed President’s Award and 2 Game Changer Awards in 2024. Show less Provided strategy, vision and product support for new private cloud solutions.• Oversaw the product lifecycle from ideation to design/development to launch/sustain.• Presented solution opportunities in high-level internal and customer-facing meetings.• Led go-to-market strategy, sales pipeline tracking, partner procurement & relationships. • Made data-driven decisions by choosing and tracking the ideal KPIs and OKRs. • Selected for 3 Game Changer Awards and participation in Dell’s iLEAD program. Show less

  • Generative AI Product Manager

    Oct 2023 - now

  • Cloud Services Product Manager

    Jan 2022 - Dec 2023

  • Cloud Strategy & Market Insights Product Manager

    Feb 2021 - Jan 2022