Suly Manzo

Experience

• 

  Ventura College

  Feb 2017 - Apr 2019

  Administrative Services Assistant and Librarian

  As an experienced administrative assistant, I possess a diverse range of core skills that enable me to excel in this role. With exceptional organizational skills, I am adept at managing multiple tasks, projects, and deadlines simultaneously, ensuring smooth operations and efficient workflow. My strong time management abilities allow me to prioritize effectively, optimizing productivity and meeting crucial timelines.Communication is a key strength of mine, both written and verbal, enabling me to effectively interact with colleagues, clients, and stakeholders. I consistently maintain a high level of attention to detail, ensuring accuracy and precision in all administrative tasks and documentation. When faced with challenges, I apply my problem-solving skills to identify solutions and make informed decisions in a fast-paced environment.I possess technical proficiency in various office software, including the Microsoft Office suite, email systems, and other relevant tools. My calendar management skills allow me to efficiently coordinate schedules, arrange meetings, and handle appointment bookings, ensuring effective time utilization. I am well-versed in record keeping, maintaining and updating records, databases, and files in a secure and organized manner.Professionalism is of utmost importance to me, and I consistently uphold confidentiality, reliability, and a strong work ethic. Furthermore, I possess a customer service orientation, delivering excellent service to individuals in person and over the phone, promptly addressing inquiries and resolving issues.In summary, my comprehensive skill set as an administrative assistant empowers me to contribute effectively to organizational success, supporting seamless operations and facilitating the achievement of goals.Performed administrative tasks such as filing, labeling, and answering phone callsProvided computer assistance, homework support, and resume/job application help Show less

• 

  The ABRITE Organization

  Dec 2018 - Jan 2020

  Behavioral Therapist

  As a Behavioral Interventionist at Abrite Organization, I provided crucial behavioral therapy for children with behaviors and autism, ranging in ages from 2 to 18. This role required in-depth knowledge and application of Applied Behavior Analysis (ABA) principles and techniques. I was responsible for implementing individualized treatment plans designed by Board Certified Behavior Analysts (BCBAs) to address behavioral challenges and promote skill development.Within the scope of my work, I performed data entry to track and analyze behavioral data, allowing for evidence-based decision making and treatment adjustments. I followed established protocols and hierarchy steps to ensure consistency and effectiveness in interventions. Utilizing prompting techniques based on the individual's needs, I provided support and guidance to help them acquire and generalize new skills.Safety protocols were a top priority in this role, and I maintained a vigilant approach to ensure the well-being of the children. I collaborated closely with parents to align with their preferences and expectations while adhering to the rules and guidelines of the job. Additionally, I utilized various programs and tools tailored to the specific needs of each child, facilitating their daily activities and progress.Throughout my tenure, I focused on teaching children to mand (request) for preferred items or activities using appropriate communication methods. I implemented reinforcement strategies to capture and maintain their attention, creating a positive learning environment. Moreover, I played a pivotal role in supporting potty training and promoting food acceptance.My experience as a Behavioral Interventionist allowed me to develop a deep understanding of ABA principles and their practical applications. It honed my skills in data collection and analysis, behavior and safety management, and collaborating with families and interdisciplinary teams to achieve positive outcomes for children with autism. Show less

• 

  A vineyard self storage

  Sept 2021 - Dec 2022

  Handled phone calls, payments, and credit card authorizationsResolved technical issues and performed Xerox and fax operationsEnsured compliance with privacy laws and managed SpaceControl and Microsoft systemsProcessed checks, money orders, and cash paymentsProvided outstanding customer service and managed mail and Pitney Bowes documentation

  • Customer Service Representative

    Sept 2021 - Dec 2022

  • Customer Service Representative

    Sept 2021 - Dec 2022