Becca Smith

Experience

• 

  Emerson College

  Oct 2008 - May 2012

  Student Office Operations Manager:Manage short- and long-term office projects, manage student employee website, assist in training of new and current student employees, tour maintenance, and special eventsStudent Scheduling Manager:Create and maintain weekly schedule for 30+ student staff, manage visitor center and guest check-in procedures, assist in hiring and training of new admission representatives, provide general office support Gave campus tours to prospective students and their families, assisted at special events, office tasks including filing, data entry, and customer service

  • Student Tour Supervisor

    Jan 2011 - May 2012

  • Student Admission Representative

    Oct 2008 - Dec 2010
• 

  Maine State Music Theatre

  May 2011 - Aug 2011

  Administrative Intern - Development

  Assisting in donor, sponsor and advertiser relations, helping to maintain the sponsors' lobby displays, managing and acknowledging ticket donations, clerical dutiesAlso worked in box office, concessions, costume rentals, and other departments as needed

• 

  UCSC Extension in Silicon Valley

  Jul 2012 - Jun 2013

  Operations Assistant

  Assist receptionist, filling in when necessary; act as first line of contact for students, instructors, and visitors to the facility; manage main telephone line for the organization; prepare classrooms and facilities for classes, meetings, and events; provide general administrative support to the operations department, instructors, and all staff departments as necessary

• 

  Emerson College

  Jul 2013 - Aug 2015

  Manage campus visit program including between three and eight campus tours Monday through Saturday; coordinate class visit program for visiting high school seniors and transfer students; schedule group visits for visiting high schools and community organizations; maintain appearance and functionality of the Admission Visitor Center; assist in content development, editing, and execution of marketing campaigns; participate in event planning and execution Executed marketing emails to upwards of 70,000 prospective students; coordinated invitations and responses to college fairs and school visits; managed "on the road" information session invitation process; organized class visit program for high school seniors; assisted in the call center acting as "Call Center Counselor;" assisted in VIP review process; reviewed applications for admission

  • Assistant Director and Campus Visit Coordinator, Enrollment Management

    Jan 2014 - Aug 2015

  • Customer Service and Travel Coordinator

    Jul 2013 - Jan 2014
• 

  CIC (Cambridge Innovation Center)

  Aug 2015 - Dec 2020

  • Gather requirements for systems improvements across global teams• Create and maintain roadmap for software projects, adjusting for organizational priorities• Prioritize and refine multi-project backlog of tasks and user stories for development• Responsible for finding ways to integrate sales, marketing, and operational systems, through software integrations and/or process improvements• Administer CRM for global sales teams, ensuring accurate and relevant data is being collected• Provide analysis of sales data for sales, marketing, and leadership teams Show less • Responsible for the implementation and maintenance of software and procedural tools for CIC's global sales teams• Manage regular review & distribution of sales pipeline data from our CRM, drawing data-based conclusions and working with local teams and leadership to develop data-based strategy• Primary sales stakeholder on software projects for CIC staff as well as customer-facing products• Coordinated stakeholders and release plan for “CIC Portal,” including communication planning for staff and members, training, customer testing, and ongoing support• Ensure that new CIC locations have a complete toolkit of appropriate software tools as needed during the launch process• Local relationship manager responsibilities: maintained a portfolio of 30-50 active accounts Show less • Implemented a standardized CRM for CIC's then 5 global sales teams to use, responding to feedback on important data to track as well as the job-related pain-points that sales teams were experiencing• Reported back at regular intervals on findings from the CRM data to local teams as well as organization leadership• Provided workspace tours to prospective member companies, assisting in the evaluation of options based on the particular company's needs• Onboarding responsibilities for new members including data input, introductions to key parties within the organization, and general check ins to make sure the members are having a positive experience• Responsible for account maintenance for my portfolio of 30-50 companies to ensure accuracy in billing month to month• Assist in relocation as company needs change during the course of their time at CIC• Relationship management responsibilities including providing curated introductions within the CIC community to facilitate collaborations among members Show less

  • Software Product Manager

    May 2019 - Dec 2020

  • Sales Systems Lead

    Feb 2018 - May 2019

  • Sales & Relationship Manager

    Aug 2016 - Feb 2018

  • Community Associate

    Aug 2015 - Aug 2016
• 

  Hydrow, Inc.

  Dec 2020 - Aug 2022

  • Senior Product Manager

    Jun 2022 - Aug 2022

  • Product Manager

    Dec 2020 - May 2022
• 

  Sense

  Aug 2022 - now

  • Group Product Manager

    Nov 2024 - now

  • Senior Product Manager

    Aug 2022 - Nov 2024