Dimitris Botsios

Experience

• 

  Germanos

  Oct 1999 - Feb 2003

  Production Manager E-Value

  Key responsibilities:I was responsible for creating and developing the projects for each customer, their implementation and daily monitoring of their operation.  Discussing with sales people for customer’s needs Analyzing the project and deciding the needs for: Human power IT requirements Training needs Calculating the running cost and supporting the sales people to create the proposal to the customer Evaluating the results of each project Organizing trainings for the agents Weakly reports to the general manager for each project progress Show less

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  Epson Greece

  Apr 2003 - Sept 2019

  Service Manager & LFP Key Account Manager

  Key responsibilities:I am responsible for the after sales technical support and customer care for all Epson products in South Hub region (Greece, Cyprus, Malta, Albania). I’m also responsible for the market development of Large Format Printers in South Hub region. Service & Customer Care Managing the Authorized Service Providers (ASP) Providing technical training to new Epson products Monitor the KPIs achievement Supporting them in difficult cases by providing necessary solutions Auditing for confirming that company’s procedures are followed Developing the ASP network In collaboration with sales people, finding and developing new dealers-service partners for vertical product categories. Monitoring the market’s needs and creating/proposing solutions and new procedures for improving our services Organizing the repair in long distance customers, outside the region Managing the customer care team (Hotline) Training the agents in new products, local procedures and sales issues Managing the customers’ complaints Presales services to sales teamSales- Maintain and expanding the dealer network for Large Format Printers in four countries Segmentation of various product markets and developing the necessary number of dealers in each area Training them in new products Setting yearly targets and monitoring the daily progress towards their achievement Creating quarterly promotions Deciding the quarterly business plan with each dealer Supporting dealers with sales budget for target achievement Organizing workshops and events for each product category Monthly forecast for target achievement (twice) Rolling forecast for products’ quantities Visiting end users for technical support and solving difficult problems  Launching new products Show less

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  HP

  Sept 2019 - now

  Key responsibilities: Single point of contact for service managers at major partners deploying and supporting HP’s Channel Partner Printing portfolio Lead consulting with partner delivery teams in planning, delivering, and managing complex support design, deliver, and manage delivery of office printing solutions. Drive monthly/quarterly reviews with partners  Provide expert consulting on a specific technology, application, service offering or market segment through proactively maintaining high-level technical, operational expertise and understanding of industry trends. Promote HP strategies for improving products serviceability, diagnostic tools, SDS Value proposition Proactive Support Anticipate and understand partners needs from HP. Resolve their support issues. Reactive Support Resolve technical and business incidents. Operations management Ensure partner readiness for Process & Systems training. In case of a Compliance investigation, drive engagement with Partner’s Management Perform Partner assessments & ensure partner compliance to HP Ops guide Show less

  • Country Support Manager for Greece & Cyprus

    Dec 2021 - now

  • Partner Service Manager, Greece & Israel

    Sept 2019 - now