Elie Wehbe

Experience

• 

  Holy Spirit University of Kaslik (USEK)

  Jan 2009 - May 2012

  IT Assistant

  • Respond to user inquiries and resolve common technical issues related to computers, software, and peripherals (e.g., printers, scanners). • Assist users with password resets, account lockout issues, and basic software troubleshooting. • Provide guidance on the use of common software applications (e.g., email, office suite, learning management systems.

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  NavLink

  Jul 2013 - Apr 2014

  L1 Managed Service Engineer (an AT&T Affiliated Company)

  • Monitor client systems and applications for performance issues, security threats, and potential problems.• Respond promptly to client inquiries and service tickets.• Diagnosing and resolving basic technical issues related to Operating Systems, Applications and Network• Provide basic technical support to end-users via phone, email, and remote access tools.• Document all incidents, resolutions, and customer interactions in the ticketing system.• Escalate complex issues to higher-level support teams as needed.• Perform basic system maintenance tasks, such as software updates and security patches.• Effectively communicate technical information to both technical and non-technical audiences. Show less

• 

  ScoLeb Off-Shore S.A.L.

  Apr 2014 - now

  Adding to the VoIP Systems Engineer Experience:• Manage and deploy IT Staff locally and overseas, including training and guidance.• Produce for the accounting department, Reports concerning billing issues for the services we provide.• Sales and Project Management:• Supported accounting team with purchase of VoIP and Voice products, and customer billing.• Developed written installation process and training procedures for the VoIP department.• Interfaced with 3rd party vendors and wholesale carriers to ensure quality applications and coordination of numbers porting FOC dates.• Conducted user training on products after the installations were completed.• Acted as a primary point of contact throughout the project implementation• Network layers (Firewalls, Routing & Switching)• Installed, configured, and managed different types of firewalls and SD-WAN(SonicWALL, MikroTik, Cisco, Paolo Alto...)• Great knowledge of routing, IP Subnetting• Design, configure, and implement Cisco collaboration solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX)• Gather and analyze requirements from clients and stakeholders and develop solution designs that meet their business needs• Follow best practices and industry standards for security, performance, and reliability in the design and implementation of Cisco collaboration solutions• Proficient in diagnosing and resolving VoIP-related issues promptly.• In-depth knowledge of VoIP protocols, codecs, and SIP signaling.• Skilled in implementing and managing VoIP solutions for both on-premise and cloud-based environments.• Familiarity with industry-standard VoIP technologies and platforms.• Strong understanding of network protocols, QoS (Quality of Service), and network security as they relate to VoIP.• Expert In Datto/Kaseya One(Auto Task, RMM, Datto DNA Router..) Show less • Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary• Have an up to date knowledge of configuring, VOIP and PBX• Configuring and testing Polycom, Grandstream and Yealink phones• Handling Projects from scratch to Configuration• Maintaining system from backup (Ubuntu), DNS Made Easy, SiP Protocol, Bicom System, Glocom, Trunks accounts,…• Developing, testing, implementing, and supporting voice network technologies.• Providing daily remote maintenance for clients and checking logs (Symantec backup, Viper AV, vSphere storage, windows updates…)• Deployment and end user configuration for VoIP softphones• Support VoIP solutions for an enterprise network with hosted PBX• Install and configure VoIP phones, switches and network cable at customer sites• Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building• Proficiency in Polycom Phones and call center technologies• Asterisk language analysis Show less

  • VoIP Manager

    Sept 2016 - now

  • Systems Engineer

    Apr 2014 - Sept 2016