Yinka Sadiq-Lexton, M.S.

Experience

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  Rainbow Apparel Co

  Aug 2017 - Jul 2019

  Assistant Manager

  Promoted from Sales Associate to Head Cashier to Assistant ManagerMaintained the shoe department and increased shoe sales from 7% to 10% by analyzing customer’s buying habits Successfully analyzed sales reports which improved loss prevention and increased salesCoached and trained new team members on sales floor and customer service techniquesRan store operations from open to close in the absence of the store managerIncreased productivity by training and empowering cashiers to address customer concerns Show less

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  Virginia State University

  Aug 2018 - Dec 2019

  Created a guide and trained students on new Trojan Connect softwareCreated spreadsheets and reports to track and analyze student engagement of co-curricular activitiesPartnered with law enforcement to provide on-site supervision of events to oversee facilities use, arrangements, compliance with policies and to assist in problem resolution

  • Graduate Student

    Jan 2019 - Dec 2019

  • Engagement and Involvement Analyst

    Aug 2018 - Dec 2019
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  Robert Half

  Jan 2020 - Aug 2020

  Customer Service Representative

  Utilized Accellos and Vizion to maintain customer records by updating account information, inbound receiving, outbound orders, work orders, adjustments and inventory checksPlayed an integral role in streamlining efficiency for more intricate customersResolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Show less

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  Liberty Mutual Insurance

  Mar 2021 - now

  Claims Resolution Specialist

  Responsible for the resolution of automobile third-party claims; confirm documented coverage; conduct meaningful investigations; assess claims using the proper application of the law and follow a clear disposition plan to resolve claims in a timely manner to mitigate potential growing exposure and/or litigation. Analyze and evaluate the medical records of an injured party to determine an appropriate range of value to negotiate settlements with attorneys in accordance with recommended best practices guidelines and limits of authority. Show less