Rossanna Vanegas

Experience

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  UNIOJEDA

  Jul 2017 - Aug 2018

  Administrative Assistant

  - Calendar Management: Managing the Vice Rector's schedule, coordinating appointments, and ensuring timely follow-ups.- Document Management: Handling and organizing various academic documents, such as faculty dossiers, curriculum proposals, and academic policies.Meeting Coordination: Scheduling and preparing for meetings, including preparing agendas, taking minutes, and distributing meeting materials.- Faculty Support: Assisting faculty members with administrative tasks, such as grant applications, research proposals, and academic leave requests.- Student Affairs Support: Providing administrative support for student-related matters, such as academic advising, course registration, and student awards.- Curriculum Development: Assisting in the development and review of academic programs and curricula.- Academic Accreditation: Supporting the university's accreditation process, including gathering required documents and coordinating with accrediting agencies.- Internal Communication: Facilitating communication between the Vice Rector, faculty, staff, and students.- External Communication: Representing the Vice Rector in meetings with external stakeholders, such as government officials, industry representatives, and alumni.- Public Relations: Assisting with public relations activities related to academic matters.- Project Coordination: Supporting the Vice Rector in managing academic projects, such as research initiatives, faculty development programs, and curriculum reform.- Task Management: Tracking project progress, ensuring deadlines are met, and resolving any issues that may arise. Show less

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  Teleperformance

  Aug 2019 - Nov 2019

  Call Center Agent

  - Providing information and resolving issues.- Processing orders and payments.- Using call center software.- Documenting call details

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  Lean Solutions Group

  Jan 2020 - Nov 2024

  - SOW development: Drafting and negotiating Statements of Work (SOWs) to define project scope, deliverables, and expectations. - Auditing skills: Conducting regular audits to ensure compliance with contracts, regulations, and quality standards. - Archiving and organization skills: Maintaining a well-organized system for storing and retrieving project documents, contracts, and correspondence. - Project management: Overseeing and coordinating all aspects of projects, from planning and execution to delivery and evaluation. - Pilots and implementation procedures: Designing and implementing pilot programs to test new initiatives and develop effective implementation procedures. - HR procedures: Managing HR processes, including recruitment, onboarding, training, and performance reviews. - Payroll procedures: Overseeing payroll processing and ensuring compliance with labor laws. - Strategic planning: Contributing to the development and implementation of strategic plans for the organization. - Reporting: Preparing regular reports on project progress, financial performance, and key metrics. Show less

  • Account Manager

    Mar 2024 - Nov 2024

  • Account Supervisor

    Aug 2021 - May 2024

  • Logistics Coordinator

    Jan 2020 - Oct 2021
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  LaTeam Partners

  Nov 2024 - now

  Customer Service Operations Lead