Kevin Gonzalez

Experience

• 

  Forestdale, Inc.

  Feb 2016 - Feb 2020

  Senior Peer Health Educator
• 

  Starbucks

  Aug 2019 - Jun 2022

  - Upheld Starbucks brand and core values to reach target customer satisfaction rate of 45 out 50- Exemplified knowledge and skills in order to train and ensure success of new partners;- Prepared and completed orders efficiently and accurately in high-paced environment; successfully hitting target Drive-thru time of 50 seconds or less per order- Worked cooperatively to achieve daily and weekly sales goals over $41,000 in weekly revenue- Supervised daily shifts ensuring daily tasks were achieved- Resolved conflicts with employees and customers using de-escalation and harm reduction techniques - Itemized and verified inventory and deliveries for daily and weekly operations- Oversaw daily cash management operations including maintaining registers and safe at set standard amounts Show less

  • Shift Supervisor

    Apr 2022 - Jun 2022

  • Barista

    Aug 2019 - Jun 2022
• 

  The Walt Disney Company

  Jun 2022 - Mar 2023

  Health and Safety Set Monitor

  - Assisted with coordinating and implementing tri-weekly testing events for production personnel (set-up, crew check-in, supplying) - Built and nurtured relationships with production staff to execute on-set COVID-19 protocols- Escalated issues and provided reports to Health and Safety management regarding concerns, violations, and compliance- Safe-Guarded and monitored set to ensure production staff are following preventative practices - Monitored key points of entry and traffic flow areas to ensure compliance was being maintained Show less

• 

  BOOM!Health

  Nov 2023 - Jun 2024

  DYCD Health Educator

  • Implement, facilitate and report on the development and facilitation of all educational workshops for youth & young adults• Complete Intakes, Comprehensive Behavioral Risk Assessments• Respond, manage and help to de-escalate client issues that may arise from drop-in space• Provide referrals for clients to medical and other essential navigation support services as needed• Update and engage clients with drop in social media pages for program promotion and education• Maintain daily and monthly records for data driven supervision • Participate in case conferences with other programs to discuss client barriers Show less

• 

  Queens Public Library

  Jun 2024 - now

  Community Health Specialist