Lucy Grills

Experience

• 

  First Choice Liquor

  Jan 2011 - Apr 2013

  Major Responsibilities: Responsible for the operation and profit of a large format liquor store with an annual turnover of approximately $11MIL. Lead, manage and develop a store team consisting of 20 employees including department managers. Manage the level of customer satisfaction. Manage the implementation of business strategies in-store. Manage store assets and control costs. Manage store administration and compliance requirements. Accountable for implementing and evaluating safe work practices and improving safety performance. Accountable for personal and team compliance with internal company policies, procedures and codes, and all applicable external laws, regulations, standards and industry codes. Show less

  • Store Manager

    Jan 2012 - Apr 2013

  • Merchandise Manager

    Jan 2011 - Jan 2012
• 

  Coles Liquor

  Apr 2013 - Sept 2014

  This role was responsible for the development and distribution of Point of Sale material across four liquor brands and over 830 stores.Major Responsibilities: Support the development and distribution of in-store marketing material for 4 liquor brands- Vintage Cellars, First Choice Liquor, Liquorland Warehouse and Liquorland. Produce effective in-store communications such as standees, external posters, internal posters, hanging banners, DL flyers, ticket stripping, printed balloons, neck tags, shelf wobblers and printable ticketing solutions to support promotional and seasonal activity. Deliver campaigns on time and within budget. Create and communicate detailed visual merchandising guides to assist in store execution. Maintain and improve a library of store images used for visual merchandising guides. Brief and liaise with external agencies and the internal production and distribution teams. Review new store opening POS kits and signage. Show less Reporting to the General Manager of Central Operations, this role was responsible for the state-based management of national training programs for the four Coles Liquor brands.Major Responsibilities: Co-ordinate and facilitate a leadership development program for aspiring Store Managers. Conduct on-the-job coaching with program participants across Victoria to improve store results. Review content of learning programs in line with procedural updates and operational feedback. Trial and evaluate a new process of on-boarding new employees using face-to-face workshops. Coach trainers and provide timely feedback on performance. Create new processes to manage administration tasks associated with on-boarding new employees. Facilitate ad-hoc training programs. Show less

  • Marketing Coordinator

    Mar 2014 - Sept 2014

  • State Trainer

    Apr 2013 - Mar 2014