Derek Kowalczyk

Experience

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  CCTVWholesalers/ProjectNOLA

  Jan 2011 - Jan 2013

  Solutions Architect

  Delivered & maintained positive client experiencesCreated and delivered solutions and proposalsSalesRemote Tech SupportForensic InvestigationsBuilt and Repaired Servers

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  Secureworks

  Jan 2015 - now

  Communicate business value and drive strategic programsDrive customer adoption, usage to drive renewalGenerate proactive service reportsAccount Planning & Sales ProcessesBusiness Relationship ManagementProject Management Creation Security Protection Review and PresentationBusiness Relationship ManagementProvide recommendations with current platforms supportedDefine success metrics with clientsAssist with creation of new workflows/playbooksProject Management Creation of Enterprise Performance Report (eSPR)Creation of Quarterly Business Report (QBR)Investigation and Analysis – Provide recommendations based on incident trendingDevelopment of Service Improvement PlansBusiness Relationship ManagementProject Management Gather and track client enhancement requestsProvide deep subject matter and expertise on security issuesNew client on-boardingSIEM Rule CreationProvide remediation strategies for security eventsForensic InvestigationsUtilize Unix, Linux, Windows Operation SystemsDatabase querying SQL, Regular ExpressionsPacket Analysis (TCPDUMP, WIRESHARK, ETC)Development of Training Plans for On-boarding TeamClient On-boarding

  • Customer Success Manager

    Jan 2021 - now

  • Customer Deliver Manager

    Jan 2021 - Jan 2021

  • Service Program Executive

    Jan 2018 - Jan 2021

  • Sr. Security Analyst

    Jan 2015 - Jan 2018
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  Sophos

  Jan 2025 - now

  Customer Success Manager