Petra Robenková

Experience

• 

  ManMark Economy

  Jan 2008 - Jan 2008

  Personnel Officer
• 

  IBM

  Jul 2009 - Nov 2021

  AM Budget - new T&T and BAU budgets - preparation, submission, follow up; terminationsFall Plan - road map planning, simulationsGross and Net Spend - cost elements, Net forecastHeadcount/FTEs - HR updatesBusiness reviews - data collection Audit readiness Asset Management; Compliance Lead, KPI Admin, Management Reporting Professional, Business Operation Specialist

  • Nordic/EMEA Asset Management Business Operations Manager, Resource Manager EMEA AM

    May 2014 - Nov 2021

  • Asset Management - Deputy Competency Compliance Lead; Business Operation Specialist

    Jul 2009 - Apr 2014
• 

  Kyndryl

  Nov 2021 - now

  As the Manager of the Incident Management Team, my responsibilities include:• Defining business direction and ensuring high-quality service delivery.• Driving continuous improvement and ensuring customer satisfaction, including handling escalations.• Achieving SLA targets as outlined in the contract.• Managing people, including talent development, career progression, skills enhancement, mentoring, and coaching.• Overseeing financial responsibilities.• Managing HR and administrative tasks, such as attendance approvals, contract management, and compensation administration.• Managing staffing and hiring processes. Show less As Incident Management Operations Lead for Deutsche Bank account in Kyndryl I am responsible for overseeing and leading the incident management process. I am focusing on managing the day-to-day operations of incident handling, ensuring incidents are promptly and effectively resolved, and minimizing the impact on business operations. I am collaborating with various teams and stakeholders to ensure a coordinated and efficient incident response. As Incident Management Process Owner I am responsible for designing and documenting the incident management process, defining the steps, roles, and responsibilities involved in handling incidents, ensuring clarity and consistency in the process. Show less Contributing as appropriate to achieve expense, headcount, and cost reduction objectivesWorking with Finance by providing backup for processing quarterly journal vouchers, creating forecast.Assisting management with staffing plans for EMEA Region and ensuring that financial results associated with resources and expense meet or exceed targetsProviding quarterly forecast to EMEA Kyndryl FinancePreparing and presenting quarterly financial measurements to various stakeholdersCoordinating and managing the Asset Management Fall Plan; reviewing with appropriate Kyndryl executivesPerforming ad-hoc requests like maintaining purchase order tracking systemReviewing and consolidating all Asset Management’s travel exception requests and submit to Asset Management Director and CFO for approval; managing travel budget against quarterly targetReviewing and consolidating all Asset Management’s resource exceptions for weekly submission to Asset Management Director and CFO for approvalReady to respond to billing issues or ad-hoc requests from EMEA Asset Management EmployeeLeading monthly HC review calls with European stakeholdersReporting changesObtaining approvals in dedicated toolsUpdating HR recordsAdvising the stakeholder Show less

  • Manager, Delivery Management

    Feb 2024 - now

  • Incident Management Operations Lead and Process Owner - Deutsche Bank account

    May 2023 - Mar 2024

  • Business Operations Professional for Asset Management

    Nov 2021 - Apr 2023