ARIANE I. FOAHOM

Experience

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  GECEFIC - A Credit Union company

  Jul 2004 - Jan 2008

  Ensure day to day activities of the branch – report to the Head office – Manage a team of 5 staffs• Create new client’s portfolio for the branch and increase account opening• Run customer service on a daily basis• Run branch’s credit activities: handle client mortgage – taking guarantee – follow up loan reimbursement – financing small and medium size enterprises in their projects.• Develop strategy for product selling and making profit, while ensuring client’s satisfaction• Manage small and medium size account holders through counselling Show less

  • Branch Manager

    Jan 2007 - Jan 2008

  • Account Manager

    Mar 2005 - Dec 2006

  • Customer service representative ( Trainee position)

    Jul 2004 - Feb 2005
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  Ecobank Cameroon

  Feb 2008 - Mar 2013

  Manage card operations processes and ensure high performance through excellent customer services and effective control monitoring. Manage a team of 4 staff.• Manage Daily card request and clients’ claims on card and Internet banking use• Manage card transactions clearing, settlement and reconciliation -Inter Affiliate and VISA card transactions settlement.• Merchant Acquisition - POS (Point of sale) and ATM terminals deployment• Suspense accounts proofing• Online exemption and limit increases• Responsible for managing card transactions disputes , fraud and risk management , audit and compliance issues• Responsible for providing necessary card training to branches• Running various card projects implementation Show less

  • Head Card Operations

    Jan 2012 - Mar 2013

  • Card Operation officer

    Feb 2008 - Dec 2011
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  CIBC

  Dec 2014 - Oct 2016

  Financial Services Representative II

  Financial advice ( Investments - secured and unsecured credit - Real Estate)Risk managementBranch activitiesClient service , client experience satisfaction,Training/coaching of new hired.

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  Government of Canada

  Oct 2016 - now

  Public Servant