Zahra Rahimi

Experience

• 

  Farhikhteh Rayan Saba Company

  Sept 2015 - now

  Design, configure, and implement local area networks (LANs), wide area networks (WANs), and data center networks,considering factors such as performance, capacity and scalability.Monitor network performance, identify bottlenecks or connectivity problems, and conduct timely troubleshooting to ensure maximum network uptime and efficient data transmission.Implement and maintain network security measures, including firewalls, VPNs (Virtual Private Networks), and intrusion detection systems, to safeguard the organization's data and infrastructure from potential threats.Plan and execute network upgrades and maintenance activities to keep the infrastructure up-to-date and operating optimally.Create and maintain detailed network documentation, including network diagrams, configurations, and standard operating procedures, to assist in troubleshooting and future planning.Work closely with other IT teams, such as Systems Administrators and Cybersecurity Specialists, to ensure seamless integration of network services with other technology components.Analyze network traffic patterns and implement solutions to optimize network performance, ensuring efficient data flow and user experience. Show less - Provided technical support to users, including hardware, software troubleshooting and system diagnostics.- Handled customer complaints and problems, offering appropriate answers, and pursuing down raised tickets from clients across several teams.- Examine call logs for any underlying issues or trends.- Prepared day-to-day reports for assigned responsibilities.- Manage and keep user accounts and permissions up to date.- Work with other members of the IT team to discover and address complicated issues.- Installation and configuration of computer hardware, software, and networks. Show less

  • Network Engineer

    Apr 2018 - now

  • Technical Support Engineer

    Sept 2015 - Apr 2018