Arun Drabu (PMP / AWS / ITIL)

Experience

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  Capital One

  Feb 2004 - Jul 2006

  Payment Assistance - 1
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  MCB India Pvt Ltd

  Aug 2006 - Aug 2008

  Delivery Manager

  Managed and executed the offshore office setup which involved many layers of planning and coordination. I was directly involved in recruiting, orientations, trainings and hiring of employees for different project requirements. Complete data and backend center management required continuous action plans, productivity and quality management and making sure we keep high customer-service standards. To make sure we achieve all that, I did regular review of financial objectives by forecasting requirements, preparing scheduling expenditures, analyzing variances and then initiating corrective actions. Show less

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  Computer Sciences Corporation (CSC)

  Sept 2008 - Aug 2010

  Workflow Analyst

  I worked on developing plans and schedules, to meet project requirements for the major portions of a program. Actively managing project review meetings and resources during all phases of the project, in a highly matrixed organization. Ensured compliance with internal customer procedures such as government procurement regulations and performed routine financial/administrative reporting for assigned projects. Acted as a liaison between operations and other support teams on financial issues and also ensured relevant governance /interlock with Sending Geo and technical service lines. Show less

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  Elixir Computech Pvt Ltd

  Aug 2010 - Mar 2013

  Delivery Manager - Projects

  As a Delivery Manager I was responsible for client relationship, portfolio strategy, providing project leadership to resources, Budget Control, Status Reporting, develop an effective cross-teaming environment with multiple departments and Quality Assurance. Define and achieve client needs through one-on-one sessions and on-going communications which were highly appreciated by clients. Taking care of the project plans and project schedules in Microsoft Project Professional 2007. I frequently used to interact with senior management in order to provide updates, manage escalations and make recommendations. Show less

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  IBM

  Mar 2013 - Aug 2021

  Project Manager

  Worked as a subject matter expert orchestrating multitude of projects and programs from inception through completion. Worked on tools like MS Project, Tableau, Draw.io, power query among others to efficiently deliver high quality projects and programs. Conducted regular technical project / program review meetings with customer and managed any risks, issues, changes impacting project / program deliverables. Manage assigned technical system administrators for each project to deliver the project and program on time. Worked on automating the reporting metrics by introducing the Tableau dashboards which helped in reducing the manual work. Identified pain points in the current process in partnership with peers and work towards successfully implementing the proposed solution for automation and process improvement. Recognized by leaders’ multiple times for process improvement initiatives in multiple work streams. Identified as a key member who contributes to many areas of delivery including process improvement, automation, SLA management, invoicing and cloud delivery of standard platform offerings. Show less

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  Kyndryl India

  Sept 2021 - now

  Kyndryl - IBM Spin off ( Formerly - IBM Global Technology Services)

  • Program Manager

    Jul 2023 - now

  • Senior Project Manager

    Sept 2021 - Oct 2023