Rebecca Adekunle

Experience

• 

  Lagos Youth Skills Acquisition Programme

  Nov 2017 - Apr 2018

  Personal Assistant to Co-ordinator

  • Provided general secretarial / administrative support to coordinator • Assisted in supervising the activities of the center • Maintained and enhanced the working environment of the center • Involved in the admission, budgets and accounts issues

• 

  National Youth Service Corps

  Apr 2018 - Apr 2019

  Subject Teacher

  Provided administrative support to the schoolDeveloped and implemented stimulating reading strategies to assist students with in-depth learningDeveloped an effective teaching style for efficient understandingAdministered quizzes and tests to assess student understanding of materialDocumented attendance, assignments, grades, and participation for over 30 studentsBoosted individual perseverance and resilience by setting challenging goals and providing realistic support Show less

• 

  Independent National Electoral Commission

  Feb 2019 - Mar 2019

  Presiding Officer

  A team player with a flexible attitudeSupervisory of other polling officersCoordinated the activities of the polling unit with little supervisionUsed coordination and planning skills to achieve results according to scheduleEffective and efficient delivery of duty by conducting a free and fair election

• 

  Just Automobile & Merchanting Limited

  Aug 2019 - Oct 2020

  Customer Service Representative

  Resolved customers' complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly.Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.Profiled over 600+ vehicles, renewed, and tracked of all vehicles in the database, also passed accurate information on tracking Received, processed stock into inventory management system and managed of the sellers’ centres Processed numerous invoices and mailed documentation to clientsProvided primary customer support as well administrative support in the organization Show less

• 

  Jumia Nigeria

  Nov 2020 - Jan 2021

  Customer Refund Associate

  Managed cases using the CRM platformTroubleshoot and resolved issuesUsed customer management software tools to document, manage cases and to communicateIdentified issues, analyzed information, and provided solutions to problemsRefunded non-conventional and conventional payment

• 

  Evolve Credit

  Jul 2021 - Apr 2022

  Sales and Customer Success Associate

  Pitched to 50+ customers with the purpose of onboarding them on the Lending Software platform- ConfigureOnboarded, activated and updated of client’s database on ConfigureAssisted in B2B SaaS customer success which led to the increase in customers Listened carefully to each caller, asking vital questions to ensure a smooth customer journey Evaluation of creditworthiness of clientsCultivated productive relationships with stakeholders to help build a sustainable processes Show less

• 

  1app

  Aug 2022 - Dec 2022

  Customer Success Associate

  * Developed and maintained relationships with customers by listening to concerns, sharing insights and proactively finding solutions, thereby achieving a customer satisfaction and retention rate of 95%. * Demonstrated communication and relationship management skills by identifying over 200 customer account needs, advised on the use case of their account, and delivering on positive outcomes. * Conducted research and customer feedback surveys to improve customer experience, analyze opportunities and profound solutions.* Introduced changes to the client on-boarding process and also handled the google review console. Managed and responded to customer queries and complaints via emails, Intercom,whatsapp and telephone in a timely and effective manner.* Proven ability to identify technical errors, and proactively worked with the technical team to resolve the issue. Show less

• 

  Access Bank Plc

  Jan 2023 - Nov 2023

  Contact Center Agent

  ● Handled and managed a large amount of calls as well as emails● Logged all records of customer interactions through the use of CRM and other applications applicable● Provided first contact resolution (FCR) as well as identified and assessed customers' needs which led tosatisfactory and retention● Managed all complaints, and escalated them to the right team to ensure appropriate solutions and feedback within the SLA

• 

  UBA Group

  Nov 2023 - now

  • Profit Center Manager

    May 2024 - now

  • Graduate Trainee

    Nov 2023 - Apr 2024