Puniswaran Murugiah

Experience

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  Pizza Hut

  Apr 2012 - Jun 2012

  Service Crew

  • Promoted customer loyalty by efficiently handling food and service complaints• Kept all prep areas clean by sweeping, mopping and washing down counters• Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods• Restocked inventory, collected trash and cleaned floors, surfaces and equipment• Processed payments and counted change to complete transactions• Greeted customers, provided friendly and knowledgeable service and placed orders

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  ESCATEC - Providers of Electronic Manufacturing Services

  Jun 2014 - Oct 2014

  Internship

  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.• Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.• Monitored social media and online sources for industry trends• Resolved complaints and issues involving both guests and employees.• Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices. Show less

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  CHi Fitness

  May 2016 - Oct 2016

  Sales Consultant

  • Used consultative sales approach to understand customer needs and recommend relevant offerings.• Worked with sales team to collaborate and reach targets, consistently meeting or exceeding personal quotas.• Assisted walk-in traffic with identifying needs and goals to provide customized solutions.• Achieved top performance by strategically adapting to rapidly changing, competitive environment.• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.• Developed detailed work plans to meet business priorities and deadlines. Show less

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  The Boiler pte ltd

  Apr 2017 - Apr 2019

  Management Executive

  • Performed support by basic troubleshooting errors on networks, Point of Sale system and client devices.• Provided support to marketing department by designing banners, flyers and other graphic materials.• Resolved escalated customer issues and boosted retention of service and operation.• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.• Led and directed team members on effective methods, operations and procedures.• Organized special events in restaurant, including receptions, promotions and corporate luncheons.• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations and other documents. Show less

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  Maxis

  Aug 2019 - Sept 2022

  Maxpert Onsite IT Technician

  • Executed diagnostics, troubleshooting and evaluations on router, modem, wireless mesh and other network devices• Completed all job reports and logs immediately following service calls• Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions• Accurately read, understood, and carried out written instructions• Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services• Followed standards and procedures to maintain safe work environment• Installed and maintained systems and analyzed user's needs• Monitored and analyzed system performance, such as network traffic, security and capacity Show less

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  Quadraple Technologies

  Jan 2021 - Apr 2024

  Fiber Technician

  Inspecting, testing, and repairing equipment used in telecommunications networks.Installing new fibre optic networks and repairing existing ones as need.Installing and maintaining equipment used in telecommunications networks suchas routers, switches, and repeaters.Installing new infrastructure or upgrading existing infrastructure to accommodatetechnological advances in the telecommunications industry.Installing fiber optic equipment such as splicing machines, fiber optic testequipment, and fiber optic cable termination devices.Terminating fiber optic at fiber distribution point and termination box byperforming splice at perfect fiber optic reading range.Inspecting the location of underground utilities such as gas, water, and electricitylines before beginning construction work.Installing fiber optic cables in conduits or aerial locations such as on telephonepoles or between buildings.Performing troubleshooting on fiber optic networks to identify problems andprovide solutions.Performing troubleshoot and maintenance at internal and external of FiberDistribution Point. Show less

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  Teleperformance

  Nov 2023 - now

  • Provide prompt and effective technical support at tier 1 level to customers via email, chat, and phone, addressing inquiries and resolving technical issues related to META Business Suite platform. • Diagnose and troubleshoot technical issues reported by customers, utilizing my technical expertise and problem-solving skills to identify root causes and implement solutions. • Guide customers through troubleshooting steps, technical configurations, and system optimizations to ensure optimal performance and functionality of META Business Suite platform. • Document customer interactions, issue resolutions, and troubleshooting steps accurately and comprehensively in our support ticketing system. • Proactively identify opportunities for product improvements, feature enhancements, and knowledge base enrichment based on customer feedback and support interactions. Show less Reviewed seller, business and product information, short videos, to ensure legal compliance and safety of content uploaded to the platform.• Conducted basic data analysis and deliver defined process report.• Identified opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.• Collaborated with TikTok E-commerce business unit to complete the designated work to meet the team's goal. Show less

  • Technical Support Specialist

    May 2024 - now

  • Content Moderator

    Nov 2023 - May 2024