Willie H. Beverly

Experience

• 

  Los Angeles Mission

  Jan 2008 - Sept 2010

  Customer Service Representative

  *Greeted guest and visitors with courtesy and answered questions about available services. *Performed various clerical duties, filled out necessary forms and kept accurate records by entering guest information into data base. *Assisted all guest with complaints and customer service issues by informing or directing them to areas or person who could help them with their needs, while personally dealing with or reporting all guest and visitors concerns to supervisors. *Demonstrated steps taken in an emergency situation where guest has fallen or passed out on property. Show less

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  Macy's

  May 2011 - Dec 2011

  Sales Associate - Men's Fashions

  *Responsible for meeting and making a connection with customers. *Inspiring the customer to buy. *Maintaining the sells floor presentations and being able to multi-task, while being attentive to customers and flexible to the needs of the business.

• 

  Dillards Department Store

  Feb 2012 - Sept 2015

  Sales Business Manager (SBM) in Mens Tailored Suits Dept

  As a Sales Business Manager at Dillard's in the Men's Tailored Suit Department*I dealt with a variety of customer service issues as well as custom clothing services, but I was mainly responsible for managing the Men’s Tailored Suit Department and Men’s Accessories Clothing Department.*Provided a total sales solution to my customers for any of their clothing needs. This included selling the value of Dillards accessories and service plans; maximizing Dillards customer connections; saving our customers money; personalizing their experience; and protecting their investment.*Delivered an outstanding store experience that improves customer loyalty and strengthens the Dillards experience. *Met and exceeded key performance objectives, including sales and customer satisfaction goals.*Accurately set up accounts and identified the right solutions for customer billing and account issues.*Met monthly quotas as well as surpassed the previous year’s quotas. *Kept track of customer connection contacts and handled complaints through C@D(Clients @ Dillard’s) on dillards.com. Show less

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  Kay Jewelers

  Oct 2014 - now

  As a Store Manager-Certified Diamontologist/Jewelry Consultant for Kay Jewelers*As Store Manager it is my responsibility to train and lead my team with the training experience and knowledge I have that improves customer loyalty and trust to strengthens the Kay Jewelers brand.*Motivates sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits.*Provides continuous feedback and coaching to improve individual and store performance.*Delivers operational and merchandising excellence.*Completes all courses in leadership curriculum path within the required time frames.*Complies with all operational policies and procedures including the Signet Jewelers Code of Conduct.*I constantly train and teach, growing my knowledge, and deepening my confidence, because I believe that's what defines a professional Jewelry Consultant. Show less

  • Store Manager

    Mar 2020 - now

  • Store Manager-Certified Diamontologist and Jewelry Consultant

    Oct 2014 - now
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  Kay Jewelers

  Mar 2019 - May 2021

  Assistant Store Manager