Cecil Watson

Experience

• 

  Verizon Wireless

  Sept 2003 - May 2006

  Senior Wireless Network Coordinator

  Delivered high-level technical support to customers within a fast-paced call center environment; identified,troubleshot, diagnosed, and resolved a wide-range of issues, including wireless connectivity, software andhardware installations and uninstallations, and major upgrades of software and firmware of wireless devices.• Created a live duplication with several PCs and devices to resolve the issue caused by the Palm Treoimproperly syncing with other installed apps; emulated the issue and developed the custom solution• Provided influential leadership, coaching, and mentorship to 75 representatives and facilitated newtraining programs to maximize the potential of teams; coordinated workflow and delegated all tasks Show less

• 

  The Mens Wearhouse

  May 2006 - Jul 2016

  Wireless Desktop Administrator

  Provided expert-level network and technical support to over 800 retail stores, 5 corporate locations, andremote users; monitored and maintained data circuits, network equipment, and communication systems toensure continual reliability and prevent downtime. Consistently assumed increasing roles and responsibilities.• Realized over $10,000,000 in savings throughout tenure, led a modification which saved over$250,000, achieved a 50% reduction in costs by purchasing efficient devices, and reduced costs by$30,000 annually by manually deploying transportation devices; recipient of the Award of Excellence• Directed the full conversion from Lotus Notes to Outlook for 500+ users after the acquisition of Jos.A. Bank; organize conferences, design presentations, and author scripts to support mass registration• Automated processes by creating Macros in Access and Excel and streamlining the Access databases• Managed 1,500+ air cards to support dial backup, 3,600 cellular lines, and supported over 3,000company-managed devices, including 1,900+ store iPads and 1,200+ corporate users; drove usability• Maintained and managed a $1,750,000 budget across 6 brands; maximize cost savings opportunities Show less

• 

  PCM: The Right Technology, Delivered.

  Jul 2017 - Nov 2017

  System Administrator

  Delivered professional-level support for 2 plants, 6 corporate locations and remote users; initial problem determination, clear and concise documentation, diagnostics and information capture, deployment, imaging, and resolution. Single point of contact for information technology-related issues, problems and requests.• Maintain users, groups, and computer accounts for the two enterprise networks.• Assist the Help Desk Manager with reporting, analysis, training and testing tasks.

• 

  HMSA

  Oct 2017 - now

  Specialization on Systems Administration Server Patching and Vulnerability Management SCCM client Administrator.

  • Infrastructure System Engineer

    Aug 2022 - now

  • Senior Desktop Engineer

    Oct 2017 - Aug 2022