Coral Donnan

Experience

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  Stocks Greenhouses

  May 2004 - May 2008

  Cashier and Labourer

  Every spring between the years of 2004 and 2008 I worked at Stocks Greenhouses

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  Lamont Health Care Center

  Jul 2007 - Sept 2007

  Laundry and Housekeeping Personnel
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  Ardrossan United Church

  Sept 2007 - May 2008

  Youth Group Leader

  Planned activities for the youth members, and ensured the safety of the youth and the building

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  RONA

  Jun 2008 - Sept 2008

  Cashier
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  Costco Wholesale

  May 2009 - Sept 2009

  Night Merchandise Personnel

  Folding clothes, restocking clothing, DVDs, inventory, customer service

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  RONA

  Jul 2010 - Sept 2010

  Cashier

  Assisted customers to find their items for purchase, transactions, balancing the till, customer service, answering phones and directing calls, housekeeping of the store, restocking items

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  Windsor Plywood

  Sept 2011 - Sept 2012

  Sales Associate

  Customer Services skills developed such as communication, attention to detail, courtesy, depersonalization, friendliness, multitasking, positivity, responsibility and time management. Redesign of store communication to customers project planned, executed and implemented.

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  Core Laboratories

  Sept 2012 - Jun 2015

  Laboratory Technician

  Performed numerous tests on oil samples including BS&W, Total Sulphur content, density, viscosity, pour point, wax content, distillation, flash point, initial boiling point, and asphaltene content. Performed multiple tests on water samples as well including refractive index, density, conductivity, pH, alkalinity, chloride content, sulphate content, total dissolved solids, and total suspended solids. Prepared iodine concentrations for the field analysis team and I input results into the GCLIMS program.Performed opening pressures and gas analysis on gas samples and determined molecular weight of hydrocarbon liquids. Prepared reagents for laboratory purposes, entered data into the LIMS system, calibrated equipment and ran daily QAQCs. Trained colleagues and taught them all of the procedures, duties and schedules required. Show less

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  Alberta Health Services

  Jul 2015 - Sept 2015

  Environmental II

  Duties included infection prevention control, sanitation and custodial duties, hazardous material handling, and preventative maintenance of equipment. On site WHMIS training. Customer Service skills such as courtesy, listening and patience were enhanced.

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  Bureau Veritas Group

  Sept 2015 - now

  Enhances existing account relationships and ensures consistent delivery of our services to meet customer expectations.Develop new customer trust and relationships through consistent follow-up and interactions.Act as a key liaison between the client, the laboratory, customer services and senior Bureau Veritas management. This includes the initiation steps in project planning and related information coordination as well as participating in weekly progress meetings with the laboratory to ensure my clients’ needs are being met. Update Salesforce and any other internal notification requirements of projects or routine work won in order to ensure all stakeholders are informed and up-to-date.Active participation in development and execution of regional sales strategies, quote reviews and RFP/RFI/RFQ response generation.Event planning: customer appreciation events and coordination of sales account managers for petroleum community events. In-house event planning for employee engagement.In 2020, during the Covid pandemic, I took on the role of Sales Administrator in addition to my Business Development Associate role. This challenge allowed me to prove I can adapt to changing systems, I can be flexible and manage multiple priorities simultaneously, handle pressure, and demonstrate a sense of urgency and a strong commitment to achieving goals. Show less Worked collaboratively with sales and management teams by providing product and technical information.Generated reports, generated quote documentation and ensured compliance and traceability of quotes.Maintained, organized and distributed relevant sales documentation to applicable parties.Assisted in collection of information for larger proposals, presented pricing and terms in accordance with standard procedures.Event planning: customer appreciation events and coordination of sales account managers for petroleum community events. In-house event planning for employee engagement.Minute taking as required in client meetings. Show less Worked closely with the management, supervisory and quality assurance teams of the Bureau Veritas Edmonton Petroleum Technology Center by motivating and assisting them to complete their non-systemic corrective actions, internal audits and corrective action reports.Worked with these teams to update and create SOPs and work instructions while enhancing my technical writing skills. In doing so I assisted Bureau Veritas in achieving company goals for document closure and high standards for honesty and ethical practices. Document management and control were imperative duties of this role.I performed internal auditing duties and participated in Lean Management in-house training. On site WHMIS training was completed. I have finessed customer service skills such as flexibility, conflict resolution, confidence, multitasking, persuasion and tact. Show less

  • Business Development Associate

    Jun 2019 - now

  • Sales Administrator

    Jan 2018 - Jun 2019

  • Continuous Improvement Coordinator

    Dec 2015 - Jan 2019

  • Document Production Coordinator

    Sept 2015 - Mar 2018