Mike Settle, PMP

Experience

• 

  Electronic Data Systems

  Feb 1991 - Jul 2007

  Served as project manager for major corporate program related to business process outsourcing. Project deliverables led to creation of service delivery model for large health care client. Maintained project schedule and weekly status reports. Managed annual $3M budget and forecast.• Created staffing plan and workforce agreements for total program.• Initiated performance of end-to-end testing of solution before implementation resulting in 25% less defects.• Facilitated weekly program team meetings. Show less

  • Project Manager

    Jun 2005 - Jul 2007

  • IT Delivery Manager

    Mar 2001 - May 2005

  • IT Delivery Manager

    Jul 1999 - Feb 2001

  • Client Relationship Manager

    May 1996 - Jun 1999

  • Industrial Engineer

    Feb 1991 - Apr 1996
• 

  ExcellerateHRO

  Aug 2007 - May 2009

  Process Improvement Consultant

  Created business processes to support a health care client contact center. Documents provided back office framework related to procedures, instructions, and staffing models.• Created data and integration process flows for Tier 1 and Tier 2 contact center agents.• Managed staffing models for onshore and offshore contact centers.• Training and development of 50 agents.

• 

  State of Indiana

  Oct 2009 - Nov 2011

  Project Manager

  State Project Manager leading the replacement of the State Eligibility system and the technical requirements associated with HIX project. Assisted with IT assessment related to Affordable Care Act legislation. Responsible for project deliverables, schedules and financial planning. Work closely with the Federal Centers for Medicaid and the Food Nutrition Service.

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  Briljent

  Nov 2011 - now

  • Director of L&D Operations

    Jun 2022 - now

  • IT Project Manager

    Nov 2011 - now