Mikey Morley

Experience

• 

  Kingsway Convenience

  Mar 2006 - Aug 2008

  Manager

  Responsible for overseeing and leading the work of employees. Active in planning and maintaining work systems, procedures and policies that encourage optimal staff performance.Highlights: Completes store operational requirements by scheduling and assigning employees; following up on work results.Maintains store staff by recruiting, selecting, orienting, and training employees.Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Show less

• 

  Cash America Pawn

  Feb 2008 - Jan 2013

  Customer Service Representative

  Responsible for customer support involving loans and layways. Contributed to the team effort by accomplishing related results as needed.Highlights: Check to ensure that appropriate changes were made to resolve customers'​ problems.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Refer unresolved customer grievances to designated departments for further investigation.Determine charges for services requested, collect deposits or payments, or arrange for billing. Show less

• 

  HD Products

  Aug 2013 - Aug 2015

  Cashier/Manager

  Set a high number of appointments to effectively sell company products to a broad customer base. Explain the benefits of specified products, concisely detailing all prices, offerings, and company policies.Highlights:Manage busy multi-line phone system; created correspondence and reports.Adjusts content of sales presentations by studying the type of sales outlet or trade factor.Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.Contributes to team effort by accomplishing related results as needed.Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Show less

• 

  C3i Solutions

  Nov 2015 - May 2017

  Level 2

  Assisting users and level 1 techs

• 

  Compass Group USA

  May 2017 - now

  • Information Technology Supervisor

    Feb 2022 - now

  • Information Technology Specialist

    May 2017 - now