Solihin Said

Experience

• 

  The Ritz-Carlton Hotel Company, L.L.C.

  Apr 2014 - Jul 2015

  Guest Relations Officer

  Front-of-house staff for all guests and patrons of Ritz-Carlton Millenia, Singapore, providing first-line service standards.• Developed a new training manual for the orientation of Ladies and Gentlemen into Ritz-Carlton Millenia, Singapore, as part of a major project during an internship from Temasek Polytechnic• Achieved a score of 97% for the Guest Relations Department during a hotel-wide Brand Standard Audit (BSA), 1 month into the internship

• 

  SATS Ltd.

  Dec 2017 - Jul 2018

  Customer Service Associate

  • Ground staff for AirAsia Berhad, under SATS Ground Services Singapore (SGSS)• Part of the pilot project for the rollout of the FAST Check-in for AirAsia Berhad at Terminal 4, Changi Airport Singapore

• 

  Kestrel Aero

  Jul 2018 - Nov 2022

  Responsible for the running of accounting, administration, marketing, operations, sales, business development and human resources.• Regular correspondences with embassies, ministries and aviation authorities both local and foreign for operations• Developed and updated SOPs to accommodate the challenges brought about by the pandemic (COVID-19)• Lead and revamped the company's marketing efforts in re-establishing connections with existing and potential clients• Developed business plans and presentations for the company's investor search• Creation of rostering and incentives system for the team to achieve its KPIs Show less

  • Senior Executive

    Feb 2020 - Nov 2022

  • Operations Executive

    Feb 2019 - Feb 2020

  • Operations Assistant

    Jul 2018 - Feb 2019
• 

  Chapman Freeborn Airchartering

  Dec 2022 - now

  Key Account Manager, Passenger Airchartering - APAC