Bongi Shabangu

Experience

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  Mabhele & Associates cc

  Oct 2013 - Sept 2014

  Admin clerk

  This is where I was prepared to deal with any challenges I can come across within the administration department, my duties included the following:-Filing.-Data capturing.-Assisted with calculating employees working hours.-Receiving goods that are then re-distributed to site.-Takings meeting minutes .-Working on excel spreadsheet.-Assisting with capturing hours on VIP payroll.-Placing orders.

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  OOZE PROJECTS PTY LTD

  Jan 2014 - now

  Director

  Ooze Projects (PTY) LTD is a small private company with registration 2014\ 246089\07. There is no greater satisfaction than delivering a finished product that helps our clients reach their goals and objectives.The services of Ooze Projects includes the following divisions:1. Waste management and disposal:*Collection of waste and disposal.*Landfill operations and management.*Landfill rehabilitation.2. Industrial cleaning and dust control (We clean factories, warehousing, depots, hangers and industrial units. Your industrial site can be cleaned regularly or as a once off project depending on your needs. We also provide a high pressure cleaner wash and dust control on mines and construction sites.)3. General cleaning:*Factory , complex, office and building cleaning.*Carpet cleaning and shampooing.*Grass cutting.*Window and glass cleaning services.*Waste disposal.*high pressure water cleaning.*Room cleaning.4. General supply of merchandise:*Safety ware and heavy duty products.*Construction materials.*Cleaning materials.*Hampers and groceries.*Supply of material (Pipes, steel and general hardware.)5. Stationary:*Office and school stationary*Computer stationary.*Office equipment.6. Event management :*Event , meeting and seminar planning.*Venue investigation and selection.*Invitations and RSVP's.*Accomodation bookings.*Tent hire and toilet hire services.*Exhibitions, product launches.*Banqueting, catering and menue selection.*Source creative corporate gifts.7. Catering (We specialize in both traditional African food and western made food in order to meet the needs of varying customers. )8. Transportation (We transport goods to sites and offices we also provide transport for people.) Show less

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  MultiChoice

  Nov 2015 - Jan 2018

  Customer Service Representative

  This is where I learned what to do and what not to do, owning and resolving customer queries , understanding consumer behaviour in a practical way. Got a chance to practice my management skills. My duties included the following:-Assisting customers with technical and billing queries.-Escalating queries to relevant department.-Capturing journals.-Managing customers accounts.-Processing ad hoc payments for customers.-Logging interactions on customers accounts.-Downgrading and upgrading customers packages.-I was selected as a stand-in supervisor for a team of 13 in the absence of my supervisor. Show less

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  Steve Tshwete Local Municipality

  Jun 2018 - May 2019

  Communications Officer

  -Writing of newsletters. -Clipping.-Attending to media enquiries. -Writing of reports. -Researcher. -Branding.-Booking of halls. -Managing Directors diary. -Taking minutes.

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  Steve Tshwete Local Municipality

  Dec 2020 - now

  STAFF MANAGEMENT-Call and quality monitoring.-Attendance/ leave management.-Overtime management.-Escalation route cause analysis.-COVID/OHS management.-Team building.-Conflict management.-Change management.-Consultatitions.-Shift roster.REPORTING-Daily, weekly, monthly reporting, shift reporting.-Presentations.-Monthly attendance registers.-Trend analysis.-System fault reporting and the general upkeep of system in the call Centre.-Attending and setting up meetings.HUMAN CAPITAL-Recruitment and HR to fill in posts where applicable.-Training and development Batho-Pele Principles.-Performance management conducting one on ones quarterly with staff.-Monthly meeting with staff and different relevant stakeholders to address issues impacting CC.-Communicate regular with Employees, giving employees targeted feedback.-Ensure proper scheduling for effective Call Centre Management.-Call Centre training needs(skills audit) Show less

  • Customer Service Supervisor

    Sept 2021 - now

  • Clerical Assistant

    Dec 2020 - Aug 2021