Experience

• 

  Infosys

  Feb 2007 - now

  Leading a support services team in North Americas and LATAM region with focus on Derivatives trading platform that handles post execution trading activities - Primarily responsible for keeping Derivatives trading business operating at BAU levels (lights-ON)- Provide coaching and technical guidance on complex day to day issues and manage escalations.- Lead efforts/coordination to timely mitigate high impact incidents, manage communication to senior stakeholders on incident cause/status/impact/timelines etc., assign and track incident follow-ups- Partner with AppDev and other divisions to implement short/long term strategic firmwide initiatives to improve application health and performance, manage tech-risk items and strategic support programs etc.- Monitor and track service levels (SLA/KPI/CSAT etc.) and drive OKR initiatives through automations, tooling, knowledge management, trainings etc.- Handling all aspects of team management - trainings, hiring, performance and growth Show less Extensive experience in handling various IT projects across Data Analytics, IBM Cognos and IT Support services (L1/L2/L3) etc. Key Responsibilities:IBM Cognos- As a Project lead handling a Cognos report administration and support project (24*7) and managing a team of 8 member onsite/offshore team - Cognos platform (windows) and version upgrade and report migration from Cognos 7.x to Cognos 10.x- Cognos report development, Powerplay cubes and data modeling using IBM transformer IT Application Support- As a lead, manage a team of onsite and offshore members to support various IT/business applications in 24*7, SLA driven managed service environment in US healthcare domain.- Manage stakeholder expectations and weekly/monthly project status reports- Act as a SPOC for escalation management and issues resolution- Support manager in handling various project management activities- Incident and problem management in ITSM delivery structure- Lead initiatives to add more value to the delivery via automations, knowledge management etc Show less Led a team of data engineers to manage L1/L2/L3 services for EDW (Enterprise Data Warehouse) and Data Analytics platform.  Managed delivery of support tickets and system monitoring for ETL data pipelines [Informatica] and analytics platform built on IBM Cognos  Led investigation of day to day ETL incident/tickets to resolve data processing issues Provided technical guidance to data and support engineers on support tickets and system monitoring issues to ensure timely resolution of all production issues  Planned and managed release events for production bug fixes and minor enhancements through CRs to mitigate complex production issues  Worked with the IBM product team to escalate and manage complex EDW platform [build on DB2] issues Show less

  • Project Delivery Manager

    Jan 2016 - now

  • Project Manager

    Jan 2014 - Jan 2016

  • Technology Lead

    Apr 2011 - Jan 2014

  • Various Technical & Analyst roles

    Feb 2007 - Apr 2011