Irina Raidman

Experience

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  Hot Telecom

  Jul 2007 - Oct 2011

  ★My position as a Support & Integration Analyst included the following responsibilities: ● Working with large strategic clients such as Intel, IBM, Motorola, Cisco, 888, IRS● Providing tier 2 technical support and troubleshooting for technical faults in networking devices● 24/7 network monitoring, analysys and escalation of faults to the clients network manager and ISP's ● Operation and maintenance of L2 & L3 switches, SDH, video, VoIP and fiber channel devices● Making presentation of new technilogies to the the team members Show less

  • Support & Integration Analyst

    Oct 2008 - Oct 2011

  • Business Tech Support

    Jul 2007 - Oct 2008
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  Cellact

  Oct 2011 - Jan 2013

  Support/IT Engineer

  Cellact is one of Israel’s leading providers and developers of mobile messaging applications and management platforms for a various organizations and mobile operators.During the course of my work in CellAct I had two parallel positions, a tech support representative and an IT engineer.★ My position as a support engineer included providing business customer’s support and assistance in the following fields: ● Assisting customers with the company’s main application● The construction of WS via SOAP● Support in the construction of API● Support in building XML● Providing support in additional applications such as SMS via mail, alert apps, mms and commercial e-mail campaign construction● The position also included adding and editing configuration on production and DB servers● Being on call from home once-twice a week ★ In my position as an IT engineer I was in charge of all the users and maintenance of all workstations, printers ect; which included responsibilities such as:● Managing, troubleshooting and configuring Microsoft Dynamics CRM● Managing the company’s AD and Exchange Server● Configuring new users, mailboxes, printers and setting up workstations ● Troubleshooting workstation and user faults and errors● Managing user and file permissions Show less

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  Digitalembrace Inc.

  Mar 2014 - Dec 2016

  System Administrator
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  Jewish Family & Child

  Dec 2016 - now

  Systems Analyst