Experience

• 

  Smashevents

  Apr 2015 - Dec 2017

  Promoter

  Work as a promoter demonstrating and providing information on services/products, distributing flyers and setting up promotional stands.

• 

  Gaapp - pelouro da juventude

  Sept 2016 - May 2017

  Psychology trainee

  GAAPP is under the responsibility of the Youth Ministry of the City Council of Maia. GAAPP develops innumerable activities intervening directly with the youth, but also indirectly, focusing on their life contexts, intervening with significant people for them, such as parents and professionals from different areas.My main responsibilities included: - Counselling psychology with children and adolescents, working closely with their families. - Preparation and implementation of awareness and training sessions for the youth on several subjects: Strategy and study skills; Sexuality and affections; Bullying e cyberbullying; Emotional self-control strategies. - Intervention with a group of elderly aiming to cognitively stimulate them. Show less

• 

  The twenties bar

  Apr 2017 - Dec 2017

  Bartender/waitress
• 

  Douroazul

  Jan 2018 - Aug 2018

  Hr technician

  As an HR Technician in a small team, I had the opportunity to learn and work in different areas of HR: - Provide general assistance and administrative support to HR affairs- Provide general assistance and information to employees, and general public- Create, post and track recruitment advertisements- Search and attract candidates by using databases and social media- Screen candidates resumes and job applications- Conduct recruitment interviews - assess applicants’ relevant knowledge, skills, soft skills, motivations, experience and aptitudes - and select candidates for open positions- Attend and participate in job fairs- Conduct exit interviews- Collaboration on the employee onboarding strategy- Collaboration on the planning of teambuilding activities Show less

• 

  Associação para o planeamento da família (apf)

  Jun 2018 - Sept 2018

  Support worker

  CAP started in 2008 and it is one of several APF’s services. CAP protects and supports victims of human trafficking and modern slavery by ensuring they live in safe and secure accommodation and by offering specialised and personalised support to the victims, helping them on their recovery journey and reintegration in the community. Responsibilities: - Oversight of supported housing and residents - Support service users in crisis - Promote service user’s autonomy and independence, social, financial and personal skills - Empowerment of service users and support them in regaining control of their lives - Record and management of financial transactions - Assist managers with supported housing operations - Addressing safeguarding issues appropriately - Ensuring health and safety compliance Show less

• 

  Pizzaexpress

  Jan 2019 - Dec 2019

  Waitress/manager on duty
• 

  Hestia housing & support

  Jan 2020 - Nov 2022

  -- Lead, develop and support a team of 10 advocates to ensure high quality service delivery that achieves agreed standards of care and support, in compliance with the Modern Slavery Victim Care Contract requirements, and Hestia policies and procedures- Monitor the team’s performance against contractual requirements and internal expectations.- Participate in recruitment and interviewing; deliver training; oversee induction; supervise and appraise staff; identify training needs; manage disciplinary and grievance procedures; and ensure that all tasks are carried out within Hestia’s policies, procedures, and good practice guides.- Work with the senior management team to enable the organisation to develop its aims and objectives by participating in meetings and processes to further organisational policy and practice development.- Keep effective records of support provided on our case management system; Ensure all incidents are reported to the necessary services; - Monitor internal and external financial processes- Support the management team to develop a co-productive way of working, whereby service users are consulted and involved in shaping service delivery.- Establish and promote service user led activities within the service Show less Hestia’s modern slavery service started in 2011 and have supported over 3,300 survivors of human trafficking and modern slavery since then. Hestia works closely with The Salvation Army to deliver support to victims who have been referred into the National Referral Mechanism (NRM). - Provide proactive service and advice to victims of trafficking to keep them and their children safe- Identify and assess the risks and needs of trafficked victims- Develop individual support plans to meet individual needs- Advocate for high risk victims with agencies who can help to address the abuse- Provide advocacy, emotional and practical support and information to victims including in relation to legal options, housing, health and finance- Work directly with all key agency partners to address the safety of trafficked victims- Support victims with their NRM application and support them accessing appropriate legal advice with regards to their immigration and/or trafficking case- Support the empowerment of service users and help them regain control of their lives- Establish and maintain effective liaison with other agencies to help ensure service users receive co-ordinated help and support Show less

  • Team Manager (Modern Slavery Response Team)

    May 2021 - Nov 2022

  • Outreach Advocate (Modern Slavery Response Team)

    Jan 2020 - May 2021
• 

  Royal borough of greenwich

  Nov 2022 - now

  The Restart Scheme is part of the government’s ‘Plan for Jobs’ to help people and businesses recover from the economic impact of the Covid-19 pandemic. The programme gives Universal Credit claimants intensive and tailored support to find substantiable work. The programme is delivered in partnership with Maximus UK and financed by the DWP. Responsibilities:- Line management of 7 Employment Support Officers and team leadership on multiple projects. Provide clear direction and information to team members to enable them to maximise incomes, outputs and outcomes in the Restart Scheme- To ensure team members are supported to provide a responsive and effective Information, Advice and Guidance to support people into work.- To undertake and equip team members to deliver on-to-one and group employability sessions and job search support (includes support updating CV, completing applications, preparing customers for interview)- Responsible for caseload reviews, management of customer file checks, and reviewing customer progress against agreed action plans, realistic job goals and ensuring manual and computerised records are maintained in line with programme and audit requirements- To carry out regular 121 supervisory sessions, development and review of work plans and targets. To idenftify and manage areas of underperformance supportively but rigorously, and ensyre consistently high performance, taking mitigating actions to address underperformance as required- To develop and maintain referral networks and obtaining up-to-date information on a wide range of services offered by specilist partnership organisations to support the removal of barriers to employment. Show less

  • Delivery Manager (Digital and Customer Services)

    Sept 2023 - now

  • Programme Team Leader (GLLaB - Restart)

    Nov 2022 - Aug 2023