Lalit Joshi

Experience

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  HCL

  Jan 2005 - Jan 2007

  Quality analyst

  QA Exposure: - Exposure of quality activities like conducing Internal Audit and Process reviews in projects, taking care of metrics and defect prevention activities and process compliance through PQI Audits. - Metrics data collection and reporting at Organization level and prepared baseline report at organization level.- Active participation in the Agile (Scrum) process definition.- Part of Gap Analysis team and done analysis between PWWB (Project management tool excel based) and Pm-smart tool at organizational level.- Implemented Pm-smart tool in Microsoft ODC.- Faced two external preparedness Assessments for CMMI process compliance with few number of findings and no major Non compliance. Six Sigma exposure: Mentored six sigma project in engineering and support processes like defect Reduction, SLA adherence, effort variation, Knowledge transfer time reduction, Reduction in Attrition rate with the help of DMAIC and lean six sigma tools and techniques. Good command over Minitab analysis.- Achieved 300 K $ saving from six sigma projects in Retail LOB. Show less

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  HCL Technologies

  May 2005 - Jul 2007

  Quality Analyst

  Worked for Process implementation and facilitation at account level.Process writing for projects based on Project business requirement model.Metrics definition and implementation and tool customization with tool team for generating process and product metrics.Metrics data collection and data reporting at account level for metrics improvement.Baseline report preparation at organisational level and goal setting.Facilitation for Corrective and preventive action planning.Emparting process training.Active member of six sigma infrastucture team and mentoring of six sigma projects.Internal Audit scheduling and execution at organisational level.NC data analysis and Reporting for defect prevention activities at organisational level. Show less

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  CSC india pvt ltd

  Jul 2007 - Feb 2009

  Measurement specialist Quality

  - Data collection and data reporting for one Account.- Exposure of metrics activities like SLA report Preparation, - CAPPUD report preparation, - Work load distribution Report Preparation, - Daily and weekly Operation report Preparation and - Preparation and updating of Desk instruction manual for all identified metrics.- Prepared data collection and Metrics plan for Development project which was released based at client side.- Created Weekly and Monthly Metrics report for Task tracking.- Prepared Daily Defect metrics report for Defects closure and Defect age calculation.- Performed Defect Analysis and Suggested Process improvement Suggestion based on analysis using six sigma tools. - Monthly SLA report preparation and reporting to team. Six Sigma- Mentoring and Leading the six sigma initiative at Global account level.- Currently working on Remedy process optimization using Lean six sigma and also working on DMAIC project for reducing PQR resolution time.- Certified Green belt from CSC.- Conducting training on six sigma at account level.- Performing unsuccessful changes analysis and sharing the findings with teams for their corrective and process improvement actions. Show less

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  CSC

  Feb 2009 - Nov 2012

  Service Delivery lead

  Job Profile –Service Delivery LeadWorking Exposure (Global Application Incident/Change/Problem Management Lead) - 25th March 2009 to till date- Facilitating Projects regarding change management and incident management processes.- Creating and circulating Daily progress report wrt. Change and PQR closure and status reporting in Remedy for effective tracking of SLAs.- Review of changes logged in CPMT and Keeping track on Change order approval and Progress.- RCCA facilitation for critical issues and client requested issues. - Conducting Change review board call for all relevant Stakeholders for Extranet application changes (Change control review board meeting).- Incident assignation to team members and queue monitoring.- Sending outage and Incident Notification using IT alliance database.- Providing Process facilitation and trainings (SRT, Incident, change, RCCA) to the team. - Representing group changes in Change review board meeting as process owner.- Conducting Daily TAM and fortnightly Tech meeting for our group for action item closure and team discussion.- Participating in DSR calls for daily account status reporting.- Worked with project team for CMMI preparedness for account and successfully completed certification for account Globally. Also acting as Quality champion for account and doing process facilitation and trainings.- Account Delivery assurance lead providing the account level Budgeting, Billing and Work Status for Senior management review meeting at offshore.- Facilitating the process awareness for information security and also maintaining and conducting audits at account level.- ITIL V3 foundation certified Show less

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  Computer Sciences Corporation (CSC)

  Nov 2012 - Dec 2016

  Account Governance and PMO/Project Mangement

  Account Governance and PMO lead- Preparing material for project and Operations review meeting and acting as facilitator and tracking all Governance meetings actions items till closure.- Maintaining the document management systems of the account’s key documents, including the OSA, Management Procedures Manual, Project documentation, service level reports, account induction information etc. - Ensuring that all the contractual reports and Contract obligations are done on time for avoiding any financial penalty.- Ensuring that all Project status reports and Project schedules are updated and tracked through project management tool.- Conducting internal and Client project meetings and tracking all the actions till closure.- Creating the IWO for resources for their billing who works for different-2 region for the account.- Creating the project proposal (TOB) and final sign off from client for Project kick off.- Monitoring the activities which are performed in project using MSP and alerting projects, If Schedule, effort, Finance and any open issues persist to avoid any future risk.- Resource assignment using the RM tool and tracking their IWO, Budget and billing- Tracking the project budget and Client approved PO for any mismatch which could result into rejection of Invoices raised to the client.- Ensuring that Service Requests or Project Proposals are quickly developed and tracked.- Managing the account C3 collaboration site, making regular updates and enrolling and inducting new account members.- Managing and administrating the account designated Governance Library repository.- Creating the Labor reports and circulating it to the work teams and project leads for tracking the Effort spent on the work.- Conducting the ORR (Post implementations review) to ensure the operation is active and running without flaw.- Working as a point of contact for all the Procurement work done in the account for their tracking and closure. Show less

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  Wipro

  Mar 2017 - Jul 2019

  Account Quality Manager

  Six Sigma, ITIL, ISO20000,27001,9001:2018, Lean and Scrum Agile

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  EY

  Sept 2019 - now

  Assistant Director