Cora Kracke

Experience

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  Hotel Management Advanced Technical College & Dorint Hotel Feldberger Hof,Germany

  Jan 1986 - Jan 1988

  Hotel Management Dual Apprenticeship
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  Dorint Hotel Feldberger Hof, Germany

  Jan 1988 - Jan 1989

  Front Office & Reservation Shift Leader
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  Steigenberger Hotel, Freudenstadt, Germany

  Jan 1989 - Jan 1990

  Assistant Front Office Manager
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  Hotel and Club Sonnenbuehl, Germany

  Jan 1989 - Jan 1989

  Assistant Manager
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  Hotel Schwarzwald Park in Freudenstadt, Germany

  Jan 1990 - Jan 1996

  Hotel Operations Manager
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  Ringhotel Palmenwald, Ringhotel Cooperation, Germany

  Jan 1996 - Jan 2001

  Hotel Manager

  The hotel was a luxury resort hotel with 2 restaurants, 5 conference rooms, spa & wellness center. Main market was leisure, conference and corporate. It was a member of the largest hotel cooperation in Germany the Ringhotel Chain.

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  Mercure Picton Marlborough Sounds, ACCOR Group, New Zealand

  Jan 2001 - Jan 2011

  ACCOR was new to this destination and my most rewarding achievement was the setup of all ACCOR internal & external systems.My tasks included overseeing of operation, enhancement of SOPs overseeing the Rooms Division with main emphasis on revenue management, finding new revenue channels, website listings, OTAs, forecasting, Human Resources with recruiting/career development and training responsibilities, assisting the GM with the development of the hotel extension and refurbishment, reporting tasks and during the budget and business plan processes. Show less

  • Hotel Project & Revenue Manager, Acting General Manager

    Jan 2007 - Jan 2011

  • General Managers

    Jan 2003 - Jan 2007

  • Executive Assistant Manager

    Jan 2001 - Jan 2003
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  Freelance

  Jan 2010 - Jun 2014

  Tour Guide - MS Europa and various NZ Tours - Interpreter & Guide
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  Sonaisali Island Resort and Tadrai Island Resort, Fijian Islands

  Jan 2011 - Jan 2012

  Resort Revenue & Project Manager, Relief Resort Manager

  My main project was to implement strong Revenue Management tools, set-up of an online channel manager live system linked to various OTAs (Siteminder), introduction of a commission module for travel agents worldwide, working closely with the CFO and the Sales & Marketing Team. Creating reports to assist the Managing Directors and the General Manager to analyse statistics and forecast upcoming business on a daily basis.Part of this role was also to create a multifaceted training system for the local HODs to develop their financial understanding, SOPs for all departments.Every other month I was Acting Resort Manager for the upmarket island resort.Here my project was to set up quality standards & procedures and systems to ensure financial performance is in line with the owner’s expectations. Show less

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  Mantra, Peppers Portage, Marlborough Sounds, New Zealand

  Jan 2012 - Jan 2014

  Resort Operations & Revenue Manager

  Management of the day to day operation with emphasis on setting up the Front Office & Reservation department were my main tasks.My achievements were the implementation of Revenue Management tools in line with Mantra’s policies, setting up local and domestic initiatives which let to new revenue streams, building a strong rapport with the Mantra Revenue & Sales teams to fully utilise Mantra’s structures, creating statistics to understand trends and to ensure more accurate forecasts and budgeting.Due to the remote location the biggest challenge was to attract the right people to build a strong team. Our success was to cross train, use strength and having solid SOPs in place Show less

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  Mantra Group

  Jan 2015 - Jun 2018

  General Manager to oversee both Peppers Southern Highlands Hotels for a contracted period Peppers Beach Club Port Douglas QLD, Peppers Manor House, Southern Highlands NSW

  • Project Manager - Sihot -

    Sept 2017 - Jun 2018

  • Cluster General Manager - Resorts

    Mar 2017 - Aug 2017

  • Projects Mantra Group & Relief General Manager

    Apr 2016 - Mar 2017

  • Resort Operations Manager

    Jan 2015 - Mar 2016
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  Accor

  Jun 2018 - now

  Project Manager Accor Asia Pacific