Monica Sciullo

Experience

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  Marriott Hotels

  Jan 1995 - Jan 1997

  Intern/Guest Service Agent
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  Walt Disney World

  Nov 1996 - Jan 1998

  Vacation Planner

  Handled over 500 phone calls daily and converted 80% of calls to bookings for cruise line, parks, dining ,Disney resorts, and over 150 Disney Good Neighbor resorts Maintained an "Average Handle Time" of 5minutes and 10 secondsAssisted on guest relations line and "Pathfinder" supervisor desk

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  Interstate Hotels & Resorts

  Jan 1998 - Sept 2004

  Opening Team member of a 174 room custom build Residence Inn by Marriott. Supervised front office staff and breakfast ambassadorsPerformed Manager on Duty responsibilities Greeted, assisted and checked in guests into a 401 room hotel in a hospitable mannerAccurately handled cash and credit card chargesPerformed Person in Charge duties during managers' absence Hourly in Development Program for Interstate Hotels

  • Operations Manager

    Jun 2000 - Sept 2004

  • Guest Service Supervisor

    Jan 1998 - Jun 2000

  • Front Desk Agent

    Jan 1998 - Dec 1998
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  Concord Hospitality Enterprises

  Sept 2004 - Dec 2011

  Assistant General Manager

  Conducted hiring procedures, and screening of candidatesOversaw duties of Operations Manager, Rooms Care Manager, and Chief Engineer and Supervisors in each department.Coordinated the orientation and exit interviews for non-exempt employeesMonitored, evaluated and counseled staff of 56 employeesCreated on going employee incentive programs to increase Associate Satisfaction Scores.Maintained all employee files and ensured proper record keepingResponsible for and managed all payroll and benefitsManaged all corporate Accounts Receivable Accounts, while maintaining all late payments under 10%Coordinated all Accounts Payable operations including input of new vendors, coding and processing through Profitvue system.Processed Financial Results Summary for ownership every month end based on profit and loss statement results.Facilitated All Associate Counsel monthly meetingsAssisted General Manager in day to day operations of the hotel and act as manager in General Managers absenceProvided support to front of the house associates at busy times by answering the telephone, taking messages, and assisting guests in the registration and checkout of the hotel including assisting in valetAssisted the General Manager and Housekeeping Manager in the supervision of the Housekeeping departmentAssisted hotel management and sales team with the implementation and execution of revenue programs to ensure that the hotel's room occupancy, average daily rate, and RevPar objectives were metAssisted General Manager on annual hotel budgeting Show less

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  Island Hospitality Management

  Sept 2012 - Feb 2018

  General Manager

  Monitored execution and performance for a team of 38 at a 128 room generation 1 hotel. Responsibilities included:Associate management, coaching and development.Conduct daily huddles to communicate relevant guest, associate, and event information needed for optimal daily performance, as well as delivering overall hotel guest satisfaction scores.Manage and execute immediate resolution to existing operational issues and or guest requests as needed to sustain required levels of service standards, Show less

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  Courtyard by Marriott

  Feb 2018 - Sept 2019

  General Manager Courtyard by Marriott Winter Haven FL

  Led Opening Team of 111 room Courtyard by Marriott in Winter Haven Florida near Legoland Florida Resort.

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  Interstate Hotel & Resorts, Now part of Aimbridge Hospitality

  Sept 2019 - Sept 2021

  General Manager
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  Aimbridge Hospitality

  Sept 2021 - Apr 2022

  Task Force Manager
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  Peachtree Hospitality Management

  Apr 2022 - now

  General Manager Springhill Suites Vero Beach