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Caleb Ungewitter

Expert

531 followers

Lombard, Illinois, United States

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Timeline
About me
Lead Information Technology Analyst at Infosys
Education
- Emerson College
  2010 - 2013
  Bachelor of Arts (B.A.) Cinematography and Film/Video Production 3.77 GPA
  I graduated Emerson College a semester early after taking on a Summer internship program offered through the school. While at Emerson, I took courses focusing on production of film, from pre-production to post-production and everything in between. My primary focus was on cinematography, taking the most advanced classes available in that field with well respected professors.
- College of DuPage
  2020 -
  Other Computer Science
Experience
- Apple
  Oct 2011 - Jul 2017
  Expert
  Provide world class customer service with an expectation to maintain sales top sales, develop and execute training material for employee on-boarding, and deliver exceptional technical support in a fast-paced, competitive, ever-changing environment.
- Division Camera
  May 2013 - Aug 2013
  Intern
  Prepare, inspect, and repair complex, professional-grade camera equipment. Assist customers in understanding their gear and answering technical questions. Maintain client profiles and relationship history through an internal CRM. Track and manage an onsite inventory and coordinating with dozens of local shops to fulfill larger orders.
- Francesca’s®
  Oct 2017 - Dec 2019
  Provide technical support to more than 650 retail locations and the corporate office, consisting of hardware and software troubleshooting, Office 365 and Exchange administration, rolling out system updates.
  - Software Analyst
    Jun 2019 - Dec 2019
  - Technical Support Specialist
    Oct 2017 - Jun 2019
- Infosys
  Dec 2019 - now
  Lead Information Technology Analyst
Licenses & Certifications
- Mobile Device Repair Certification
  Apple

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