Qaiser Shafiq

Experience

• 

  Warid Telecom

  Nov 2007 - May 2009

  Network Engineer - I.T Operations

  • Provided network support to nationwide consisted of 30 Business Centers; 90 Franchises & other offices connected through Fiber Optic, Wireless, DSL and VPDN.• Configurations, maintenance of Cisco 7609, 7206 VXR, 3845and 2811 series Routers.• Configurations, maintenance of Cisco Catalyst 6506, 4503, 3750, 3560 & 2900 series switches.• Configurations of site-to-site and remote VPN tunnels on Cisco 3000 VPN concentrators and ASA with business partners.• Managed Cisco ACS in order to maintain the secure access rights on all network devices Show less

• 

  Jazz (previously known as Mobilink)

  May 2009 - Nov 2012

  Sr. Network Engineer- I.T Operations

  • Administration of LAN and WAN included two Data Centers, call centers, MSCs, Customer Care Centers and other offices used media RF links; fiber optics; microwave links; Frame Relay; E1’s• Administration of firewalls Juniper SSG-550M; Cisco ASA & Cisco FWSM• Managed multi area OSPF and EIGRP with 600+ routers, switches and access points.• Budgeting and planning for the deployment of any new systems and network sites.• Nationwide administration of Orion NPM and HP NNM.

• 

  Al-Toukhi Company for Industry, Trading & Contracting

  Nov 2012 - Nov 2013

  Network Engineer

  • Responsible for planning/configuring/management of corporate LAN/WAN data infrastructure 24/7. This included Data Center, routers, switches, ASA’s (firewall plus VPN), Access points, Video conference, PBX system and budgeting.• Execute IT networks related activities including data networks, security and end-user Support nationwide. • Administration of Network devices e.g. Routers, Switches, Firewalls, VPN Concentrators and wired/wireless network appliances. • Actively monitored all network elements’ capacity and availability through various NMSs e.g. Solar Winds & Firewall Analyzer. Show less

• 

  MCB Bank Limited

  Feb 2014 - Apr 2015

  Manager Contact Center Technology Services

  • Managed Contact Centers services included PRI’s, SIP, PBX, IVR, Avaya Aura, networks and firewalls connectivity.• Managed day-to-day Avaya operations to ensure quality customer service and provides support to the CC agents.• Vendors coordination, Projects implementation, Quarterly preventive maintenance and managed Agent skillsets. • Complied and followed different policies to ensure routine and emergency changes are logged and approved

• 

  FAST CONSORTIUM

  May 2015 - Dec 2019

  I.T Engineer

  • Administrated Enterprise Data Network of Fast Consortium Ltd. consisted of FCC Construction, Freyssinet, Alstom, Atkins, Samsung, Strukton, Typsa & Setec. The FAST Consortium involved in the Design and Construction of three metro lines (4, 5 & 6) & 25 stations at Riyadh city. The construction includes 70 kilometers of rail track (underground & ground) world's largest urban transport project in Development.• Provided I.T network support to project stakeholders having 2000+ users at Head office and 50+ remote sites in Riyadh.• Managed User connectivity’s; LAN; WAN; Data Center; VPN’s ; WIFI; ISE Radius & Tacacs+• Experience supporting the configuration and maintenance of Fortigate 1500D next generation firewalls including polices; Application Firewall Packet Filtering technologies & VDOMs.• Analyze logs and made necessary network reports used FortiAnalyzer.• Pro-actively identify and resolve system vulnerabilities.• To assure information and network security on all network equipment e.g. password security, end user security, user logging, policies verification, internet or intranet accesses, ingress/egress attacks, etc.• Managed Cisco Unified Wireless Network with Radius Authentication having more than 60+ AP’s using WLC.• Meeting with clients for translating business needs into technology requirements that support business objectives. Show less

• 

  Stewart Title

  Jul 2021 - Dec 2021

  Senior Data Engineer

  • Primarily responsible for supporting various network design, deployment & migration activities in America/USA. • Monitored and troubleshoot network issues companywide has 490+ remote sites and business centers in USA.• Managed SDWAN Silver peak routers; Meraki Switches and Access Points on remote sites globally.• Managed and configured DMVPN phase 2 for international core offices; Bluecat for DHCP services for remote sites.• Configured and troubleshoot of BGP and EIGRP routing protocols.• Coordination with Vendors for new WAN circuit provisioning & troubleshooting.• Maintaining trackers for different project in queue and reports to manager to meet deadline.• Strong coordination with various global teams to make sure assigned tasks timely execution.• Maintained network IP addressing, Visio diagrams and project design documentation. Show less

• 

  MCB Bank Limited

  Jan 2022 - now

  AVP - Manager Contact Center Operations - UCCE & VoIP

  • Managing and configures Cisco UCCE 12.6.1 solution includes CUCM, Finesse, CMPGs, ICMs, Roggers, VRUs, IVR, CVPs, VVBs, Zoom Recording, CUIC reporting, Agent softphones and SIP Trunks on multiple sites/cities for services redundancy. • Demonstrating ability to design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT).• Managing Bank various UANs/Toll free by coordinating with PTCL and configuring/landing on appropriate skillsets. • Managing and configures Data Network, Cisco Voice Gateways, PRIs, Codecs & Dial Peers.• Managing Customer helpline IVR and self-Service transactions by coordinating with CRM team. • Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services.• Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner, meet KPIs.• Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. • Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth.• Performing daily BAU in the shape of Service Desk tickets as well as email.• Managing four members in my reporting for daily BAU, operations monitoring, Agents softphones issues, calls recordings verifications, system resources, VMs, Hardware monitoring, Data Backups, activities plans, coordinate with vendor & cisco TAC. Show less