Ingrid O'Connor

Experience

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  IBM Global Services

  Aug 1998 - Nov 2000

  Provision of 2nd level support to Product Specialists within the Call Centre, Customer Relations department, other help centre locations worldwide and the customer through web-based discussion forumsServe as a liaison between the LPS Team and the U.S. Consumer Team and act as a point of contact for technical queries, training and escalationsProvided technical training on new products, tools and services to Call Centre StaffEnsure consistency of all technical information, updates & new releases of software & hardware. Show less

  • Lead Product Specialist

    Aug 1999 - Nov 2000

  • Product Specialist

    Aug 1998 - Aug 1999
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  Plaut Consulting

  Nov 2000 - May 2003

  IT & Lotus Notes Administrator

  Configuration and maintenance of Windows NT and 2000 servers User support, including MS Office, network access, printing and general hardware troubleshootingLotus Domino R5 Administration, configuration & security Real-time monitoring of local and remote server/network availabilityProject management of specifying , supplying and supporting tailored IT solutionsMonitor backups on a daily basis using Arcserve 2000 and MS BackupProvide local desk side support for users, maintaining laptop & desktop systemsCo-ordinated rollout of Windows XP and MS Office 2000 for all employeesCarry out asset-management duties and report to colleagues & senior management Show less

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  Meath County Council

  Sept 2003 - now

  IS Technical Support Officer

  Supervisor of IT HelpdeskAdministration of countywide Council Network Management and implementation of IT projectsSupport and Administration of VMWare vCentre Server and NetApp SAN storageTroubleshooting and configuration of WAN , LAN and Wireless networksSupport and Configuration of MS Exchange and Office365 Administration of Commvault Simpana centralized backup solutionIT user and system hardware support , ongoing maintenance and upgrading of IT structureAdministration of Fortiguard Firewall & VPN, Citrix, Linux, SQL, Exchange and Windows 2012/2016 based serversUpdating of Council Intranet web pagesAdministration of Websense Web SecuritySupport and setup of mobile communications devices Administration of 800+ user network running Windows 10 and Windows 7Setup and networking of multiple offsite libraries around the countySupport and maintenance for web based scanning, indexing and retrieval systemsTraining and Support for Management, Councillors and new IT staff Show less