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Vivek Narania

Vivek Narania

Senior Service Desk Administrator

Followers of Vivek Narania875 followers
location of Vivek NaraniaMelbourne, Victoria, Australia

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  • Timeline

  • About me

    Passionate Technology Leader | Payments & Financial Services | Driving Innovation for Seamless Solutions

  • Education

    • UXC Training

      -
      PRINCE2 Foundation and Practitioner Project Management

    • DDLS

      -
      ITIL V3 Intermediate Capability Course Release. Control & Validation

    • Victoria University

      2006 - 2008
      Master of Business (Information Systems) Management Information Systems and Services

  • Experience

    • ANZ

      Feb 2008 - Jul 2009
      Senior Service Desk Administrator

    • Telstra

      Jul 2009 - Jul 2011
      IT Service Desk Analyst

    • EB Services

      Jul 2011 - Oct 2014

      • Change Management Analyst - Jemena / SP AusNet / Zinfra Group

        Aug 2012 - Oct 2014

      • High Priority Incident Manager (Incident Management)

        Jul 2011 - Aug 2012

    • Australia Post

      Oct 2014 - now

      • Technology Manager - Payments and Financial Services

        Nov 2023 - now

      • Project Manager

        May 2019 - Nov 2023

      • Implementation Project Manager

        Dec 2016 - May 2019

      • Service Transition Specialist

        Apr 2015 - Dec 2016

      • IT Change Analyst

        Oct 2014 - Apr 2015

  • Licenses & Certifications

    • ITIL v3 Foundation

      Aug 2012

    • Certified SAFe® 4 Practitioner

      Scaled Agile, Inc.
      View certificate certificate

    • PRINCE2 Practitioner

      AXELOS Global Best Practice
      Jul 2016

    • PRINCE2 Foundation

      AXELOS Global Best Practice
      Jul 2015

    • ITIL V3 Intermediate Certificate - Release, Control & Validation

      APMG-International
      Dec 2013