Vishal Tawade

Experience

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  Orient technologies Pvt Ltd

  Feb 2008 - Jun 2009

  FMS Engineer

   Handling a Team of Desktop Engineer’s, Call and Vendor Co-Coordinator’s for Client DHL Lemuir Logistics in all States around India. Excellent working knowledge of Microsoft Outlook (Client) 2003 and 2007, creating new user id’s on Server and complete troubleshooting on Client-side. Configuring Blackberry, HTC, I Phone, Android and Nokia Mails from Mail for Exchange, Active Sync and Blackberry Desktop Manager, Taking Backup and Restoration. Monitoring the Blackberry Enterprise Server and troubleshooting the BB Issues. Knowledge of ITIL processes within IT Standards. Handling and troubleshooting calls logged related mostly with Outlook, MAC, Software’s and Level 1 User’s. Setting up new server, peripherals, Printers, Systems on need basis. Working knowledge of MAC OS, Windows XP, Vista and Windows 7. Configuration of new User ID’s on Exchange Server and managing the same. Knowledge of Outlook (Microsoft Entourage) on MAC OS. Knowledge of Wireless Access Points and MAC Wireless Devices. User & group creation in Win XP & Win Server 2008 and Exchange. Installation of Windows XP and Server 2003 & 2008 etc. Installation, Uninstalling and Updating of Symantec Anti Virus Version 11.0 Installation of Active Directory, OU’s, etc. Knowledge of Exchange Server, Outlook Client, OWA, Remote Assistance, Remote Installation, Remote Desktop etc. Knowledge of OSI Model, TCP/IP, LAN Setup and troubleshooting the same. Knowledge of Video Conference and software’s like VNC, Team Viewer etc. Knowledge of System Restore, Automated System Recovery. Solving all Desktop and Software installation related problems. Formatting of Laptop’s and Drivers, Software, Back-Up Reinstallation. Knowledge of setting up Domains and network troubleshooting. Knowledge of Password Recovery. Proxy setting for Internet Connection. Show less

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  Wipro

  Jun 2009 - Dec 2012

  Tech Team Lead with Wipro Infotech.

  • Handling the project operations for PAN India location around All States for DHL Lemuir. (DGF)• Responsible for monthly MIS report Customer & Wipro MIS reports.• Handling a Team of Call & Vendor Coordinators, Desktop Engineer’s for PAN India location for DHL Lemuir Logistics.• Responsible for monthly id deletions.• Handling the Projects given by the Customer.• Generate bi-weekly SEP11 report & get it closed with REs• Incident and Interaction Management and Weekly, Monthly Reports generation.• Complete knowledge of Desktop, Notebook & Server troubleshooting in Windows and MAC Book, Handhelds, Blackberry’s, Android etc.• Good knowledge about ITIL Processes, SLA’s and handling escalations• Resolving calls of Remote locations by using VNC and Team Viewer, RDC etc.• Resolving any call tickets logged mostly by the CEO’s, Director’s and all Level 1 Users and handling the escalated calls. • Complete troubleshooting and software installation, MS Entourage Mail Creation on MAC OS, troubleshooting of MAC Laptops and Windows XP, Vista, 7 OS.• Updating of Symantec Antivirus, McAfee and DAT files. Also, troubleshooting the same.• Taking back-up and maintaining the same using backup utility Show less

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  Wipro Infotech

  Jan 2013 - Sept 2014

  Site Incharge

  • Promoted and given full accountability to introduce new technologies, standards and best practices into Technical Support Organization to support rapid growth and ensure highest quality support.• Pivotal role in migrating and monitoring operations of Help Desk Organization.• Provided vision, leadership and framework to actively identify needs and resolve critical issues.• Scope of accountability spanned strategic planning, team building and leadership, project and program management, risk assessment, issue resolution, change management, process improvement, Service Level Agreements (SLAs), and customer and partner relationship management.• Directed all aspects of multiple, simultaneous projects; and resolved all issues.• Held complete accountability for staff of 20 and multiple vendors.• Liaised between internal corporate and outsourced partner to oversee the deployment of new technologies and operating procedures to ensure optimal support of 2,000 users.• Single point of contact for internal employees to track, document and resolve Help Desk issues.• Responsible for submitting MIS reports on Monthly basis.• Responsible for Server and Critical desktop Related issues. Show less

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  Hewlett Packard Enterprise

  Sept 2014 - Jun 2019

  Subject Matter Expert

  ● Act as a Technical Expert and advisor on Windows.● Advising new amendments on formation of IT infrastructure, helping in drafting IT solutions andworking as per project plans.● Comprehensive IT project implementation and project migration.● Leading IT projects from Windows.● Implementing accurate solutions designed by solution architects (Includes build, ITInfrastructure readiness, Project Readiness, application requirement readiness, QA testing,Project Go‐live and Project handover etc.).● Strategic IT project development, including project plan & IT implementation strategydevelopment.● Installing and Managing Active Directory Domain Controllers. Show less

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  DHL Global Forwarding Frieght Shared Services

  Jun 2019 - Mar 2022

  Senior Manager
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  Hewlett Packard Enterprise

  Apr 2022 - now

  • Account Deliver Manager - Hewlett Packard Enterprise

    Apr 2022 - now

  • Information Technology Specialist

    Apr 2022 - now