Eric Kee

Experience

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  Taipan Tours

  Feb 1999 - May 2003

  Tour Guide

  Hosted Casino Trip tours to Rama and various one-day toursOrganize bus departures and arrivals for approximately 800 patrons per day Interact with various customers daily and provide impeccable customer service Organized Dispatching of 15-20 buses during live concerts

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  Canadian Tire

  May 2003 - Dec 2003

  Automotive Service Advisor

  Completed R.I.V inspections and D.O.T. Forms for cross border vehicle entriesExplained pro-rated warranties and drive clean procedures for customersPerformed diagnostics for batteries, alternators and startersAcquired long-term relationships with certain clientele

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  Jaguar Land Rover

  Dec 2003 - Apr 2004

  Junior Service Advisor

  Dealt with high demanding and prestigious customers with focused C.S.IProcess Purchased orders and paid sublets to car rentals with ADPDispatched work to skilled techniciansUsed Jaguar/Land rover warranty time system for claims

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  Mazda of Markham

  Jun 2005 - Nov 2008

  Service Advisor

  Responsible for opening and closing of service departmentManaged service department in absence of service manager during particular shiftsMaintained effective average of 1.3hrs/RO, in charge of new car internal RO’s Resolved customer concerns in absence of service managerMaintained high CSI survey scoresHosted Customer Car Clinic Programs

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  Volkswagen Villa

  Dec 2008 - Dec 2012

  Service Advisor

  Contributed greatly to major improvement of CSI (bottom 3 to top 3)Demonstrated selling skills and maintained average 2.3hr per ROMaintained above national average for CSI scores consistentlyCompleted Master Service Consultant Certificate Top CSI for duration of employment for dealerParticipated in enormous turn around in overall dealership improvement

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  Mercedes-Benz Toronto Retail Group

  Dec 2012 - Oct 2022

  Service Advisor
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  Porsche Centre North Toronto

  Oct 2022 - now

  Service Advisor