
Karan Kochhar
Customer Service Representative (Call Center)

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About me
RCIC(Regulated Canadian Immigration Consultant)
Education

Apeejay College of Fine Arts
2007 - 2010Bachelor of Business Administration Finance and ManagementBusiness Administration

Apeejay College of Fine Arts
2008 - 2010Global Trade Management BusinessBBA

St Joseph's Convent School
1995 - 2007
CDI College
2018 - 2019Immigration Consultant Program ImmigrationFederal / Quebec Skilled Worker ClassVisitor Visastudent VisaTemporary Foreign WorkerSuper VisaCanadian Experience ClassBritish Columbia Provincial Nominee ProgramSpouse/Common-Law Sponsorship

Kwantlen Polytechnic University
2011 - 2013Post Graduate Diploma Human Resource ManagementActivities and Societies: Kwantlen International Students Association, Kwantlen Cricket Team Human Resources
Experience

TELUS
Jan 2007 - Jan 2009Customer Service Representative (Call Center)Resolves problems by clarifying issues, researching and exploring answers and alternative solutionsEscalate unresolved problems to find the best possible solutionSell additional services by recognizing opportunities to up-sell accounts by explaining benefits of new featuresMaintains call center database by entering customer informationKeep equipment operational by following established procedures and reporting malfunctionsExplore opportunities to add value to job accomplishments.Enhance organization reputation by accepting ownership for accomplishing new and different requestsDeliver good performance by exhibiting Customer Service, Data Entry skills, Phone Skills, Verbal Communication, Building Relationships, Problem Solving and Multi-tasking Show less

BN Overseas Educational Services
May 2009 - Dec 2010Visa Office Admin-Handled study visa files starting from arranging offer letter, form filling, documentation and submission-Stay updated with regular inflow of emails from CIC and management-Handled visitor visa files with full documentation from arranging sponsor letter, filling forms, affidavit, CA reports, property evaluation and submission-Communicate with clients and institutions in Canada to process study visa and visitor visa files of clients

WIND Mobile
Jun 2011 - Apr 2013Store ManagerEmpower customers with thorough knowledge of WIND products and servicesMaintain store standards and offer creative solutions to the customersCapture all relevant customer information in company softwares for new activations, saving customer information in the database and making bill payments Report any issues to Supervisor to assist in developing and improving processes to maintain the highest level of customer satisfactionParticipate in team meetings, on-going training sessions and adhere to company policies, procedures and standardsAnswer customer enquiries both on phone and in-person and perform other duties as requested by Supervisor/ ManagerVarious technical softwares like RQ4, CAP, EFresh and I-pins were used on daily basisCash handling at the end of the shift everyday and secure money in the safeboxProvide exceptional customer service in a fast paced environment Show less

The Royal King Palace and Convention Center
Sept 2012 - Dec 2012Recruitment and Selection Intern (University practicum)Designed Recruitment and Selection plan for hiring qualifies Food & Beverage servers, chefs, janitors and dishwashersAssisted the management in outsourcing departments of Decoration, DJ, Bartending and Event SecurityMonitored staff performance during various social and corporate eventsAssisted the management to plan, organize, control and evaluate daily operationsRespond to customer inquiries and offered solutions in a courteous and professional mannerCommunicate effectively with guests, manager, and employees’ to ensure that all room setups, equipment, supplies and menus exceed customers’ expectations Show less

Shaw Communications
May 2013 - Dec 2013Customer Solutions ExpertPromoted Shaw’s products and services by identifying customer needsProvided technical support and troubleshooting pertaining to Internet, cable, and phone issues to customers located throughout CanadaStay updated with regular inflow of electronic emails from the supervisor and other departmentsSuccessfully completed several short-term projects with direct reporting to the Team Lead or SupervisorCompilation of data and other information to provide well organized and summarized information to the managementEstablished strong customer relations and seek out opportunities to up-sell with new and existing customersProperly documented customer interactions and escalated potential service issuesEmploy time management to perform multitasks and achieve overall team goals Show less

AC Transport Ltd.
Jan 2014 - Oct 2017Import-Export Officer- Manage and coordinate daily operations with custom brokers, logistic companies, freight forwarders, GCT officials and company truck drivers for efficient flow of operations- Handle drayage dispatch for both short haul and Long haul trips in North America for various equipments like reefers, step decks, flat decks, dry vans and B-trains on all types of axle chassis- Daily professional communication with shipping ports VANTERM, CENTERM, DELTAPORT, FRASER SURREY DOCK and rail line such as CP RAIL and CN RAIL- Handle complex shipments on daily bases at off dock facilities and shipping ports as well- Manage all off-hire, rail, export and import container shipments for small and big clinets of the company- Solely responsible for coordinating the release, pickup and delivery of containers with shipping lines, customers and port authorities in a timely manner to avoid demurrage and detention costs- Oversee and coordinate various administrative and dispatch procedures - Regularly monitor vessel’s ERD, cargo cut off and arrival dates at shipping ports for import and export shipments- Stay in touch with various container shipping lines for updated info on deadlines of their respective containers- Analyze and study reports with the senior management to plan trucking and container haulage operations on daily basis- Provide exceptional customer service in a fast paced multitasking environment Show less

Euro Asia Transload Inc.
Nov 2017 - Mar 2020Operations Management-Manage daily truck operations in close coordination with the management-Manage and plan trucking operations to and from various shipping ports of Vancouver (Deltaport, Vanterm, Centerm & Fraser Surrey Dock) every day.-Works in coordination with trans-loading departments of Lumber, Pulp and Zinc for smooth container loading operations on daily basis.-Perform various duties in coordination with Planning, Import and Export departments.-Ensuring that all work is accurately entered in the dispatch software system in a timely manner-Perform duties of a dispatcher like staying in touch with drivers on road all day and providing them instructions as needed.-Helping truck drivers consistently all day in selecting the best route maximizing their efficiency.- Monitor paperwork, trip sheet and route sheets of the drivers.-Handle fleet of those drivers as well who drive off dock trucks all over the lower mainland -Help drivers to select best route by providing them updated live traffic information-Answer phone calls and email queries from shipping companies, shipping ports, custom brokers, logistic companies and customers-Escalate issues to Management when unable to resolve Show less

Silverline Immigration Solutions Ltd
Nov 2019 - nowRCIC(Regulated Canadian Immigration Consultant)-Experience in handling **Study Visa, Visitor Visa, Spousal Sponsorship, Open Work Permit inside and outside Canada, PGWP and Express Entry files**-Advising clients on their application and the relevant immigration laws regarding their situation-Assessment of potential clients and provide immigration advice based on the clients’ backgrounds and prepare various immigration files related to Temporary Residence, Permanent Residence, Family Sponsorship, and Citizenship applications-Remain up-to-date with current Canadian immigration policies and trends-Direct communication with clients by email and phone for obtaining documentation necessary for preparing their filing and submissions -Detailed analysis of documentation provided by clients-Maintain timely and effective communication with clients-Callbacks and follow-up with clients. Create and maintain an updated database-Reviewing forms and documents provided by clients and providing feedback Show less
Licenses & Certifications

Regulated Canadian Immigration Consultant
Immigration Consultants of Canada Regulatory Council (ICCRC)Nov 2019
CAPIC
CAPIC-ACCPISept 2020
Languages
- enEnglish
- hiHindi
- puPunjabi
- urUrdu
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