Nwankwo Promise

Experience

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  Heaven Star Hotels

  Aug 2010 - Oct 2012

  General Manager

  • Planned accommodation and other hotel service• Promoted customer service to guest and potential customer• Ensured that every department was aware of yearly targets and operational goals• Monitored budget and financial plans • Monitored hiring and recruitment of new staff and administration personnel• Planned and monitored work schedule of employees• Interacted positively with customers, promoting hotel facilities and service• Ensured that all employees were trained for their positions to maximize service, production and efficiency• Conducted employee performance evaluations as prescribed, control staffing • Maximized profits and control costs• Managed property operations on a daily basis to ensure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing and property appearance• Directed and Coordinated the food and beverages operations• Ensured the property was well maintained and that all mechanical equipment was in good working order• Addressed all customer concerns and queries Show less

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  D-Infinity hotel & suits

  Aug 2012 - Nov 2016

  General Manager

  • Drove and delivered the performance of the business • Scheduled workloads to meet priorities and targets• Set recruitment, appraisal and line management processes• Implemented business process • Organized staff schedules • Organized the maintenance of equipment • Ensured that company goals were met in a timely fashion by the efficient and effective management of personnel and resources • Involved in the recruitment and mentoring of new staff• Undertook staff performance reviews • Established the business objectives• Drove the marketing strategy• Generated and achieved targets • Created new customer base • Followed the existing customers to get their feedback• Cold calling to arrange meetings with potential customers to propose for new business Show less

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  De-Lasmall Hotel and Resorts

  Aug 2019 - now

  General Manager

  •Continually provide excellent customer service to build customer loyalty and client base•Maintain and develop key accounts and prospects •Establish viable sales leads through proactive networking activities •Respond to all guest inquires in a professional and timely manner •Meet and arrange sales calls with prospective clients to generate business for the hotel •Identify and resolve problems in a suitable manner and develop alternative solutions •Responsible for increasing the profitability of the hotel by ensuring maximum occupancy of hotel rooms •Observing the market and identifying trends Show less