Pankaj Nathani

Experience

• 

  Accenture

  Jan 2008 - now

  • Led pre-sales activities, securing $10M in RFP wins through client engagement, requirement analysis, and solution demonstrations.• Responsible to identify and implement scalable GenAI solutions, achieving 60% overall process efficiency.• Propose custom solutions addressing specific client challenges, ensuring strategic alignment and driving growth based on existing product/tech available • Managed delivery operations across multiple teams, consistently exceeding SLA and KPI targets.• Delivered 45% productivity improvements by leveraging RPA and automation technologies.• Fostered strong client relationships, maintaining NPS scores >80% and exceeding financial margin targets.• Collaborated with senior leadership to evaluate RFPs, ensuring operational feasibility and compliance. • Managed end-to-end creative and content production projects, adhering to budget constraints and tight deadlines.• Executed email campaigns using Salesforce Marketing Cloud, optimizing audience targeting and engagement.• Leveraged Agile & Scrum methodologies for milestone tracking, risk management, and delivery excellence. • Optimized online marketplace presence (Amazon, Walmart, etc.), enhancing visibility and sales across North America and EU.• Increased traffic and engagement through strategic content management and inventory optimization. • Customer service advisor for one of UK's largest Telecom and Broadband service provider.• Enhanced customer experience by analyzing feedback trends and implementing improvements.• Mentored customer support teams, driving satisfaction and resolving escalated issues effectively.

  • Transformation Lead for Marketing Operations – Associate Manager

    Jul 2024 - now

  • Operations Lead (Marketing Operations)

    Mar 2021 - Jun 2024

  • Senior Project Manager (Marketing Operations)

    Sept 2017 - Feb 2021

  • Marketplace Specialist

    Sept 2012 - Aug 2017

  • User Experience Specialist

    Jan 2008 - Aug 2012