Troy Piper-Bowen

Experience

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  City of Brampton

  Jun 1999 - Jun 2005

  Group/Programs Leader

  - Created and executed a daily or weekly plan of events and activities based on the age group and/or program being run.- Ensured participant and staff safety at all times.

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  Koodo Mobile

  Mar 2008 - Apr 2009

  Sales Associate

  -Provided customized solutions for individuals based on their needs.-Key Holder.-Processed cash, credit and debit transactions.-Maintain a steady level of product inventory.

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  Guess?

  Nov 2009 - Jan 2010

  Sales/Stock Associate

  - Cashier.- Greeted and assisted customers in a welcoming, timely manner.- Put stock out as needed.- Maintained store tidiness.

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  National Sports

  Sept 2011 - May 2013

  Sales Associate

  - Cashier.- Helped customers find the right equipment/gear based on the sport or activity.- Skate sharpening; skate molding; equipment fitting and repairs.- Processed stock to be sent out and received.- Filled orders for jersey customization; maintained customer communication on their order(s).- Maintained store cleanliness; set up and dismantled sale and clearance displays.

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  United Furniture Warehouse

  Sept 2011 - Dec 2011

  Sales Associate

  - Helped customers select furniture for their home and/or office.- Process payments.

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  A BIG Mobile Sign

  Aug 2014 - Dec 2014

  Installer

  Install and remove mobile advertising for businesses and companies, such as Region of Peel, Hyundai, Kumon Tutoring, Petro Canada, Shell, and McDonald's.

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  Bangkok Garden

  Dec 2014 - Jan 2015

  Dishwasher

  - Washed dishes.

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  Suretap Wallet L.P

  Mar 2015 - Mar 2016

  Customer Service Representative

  Client Care Analyst; assist customers with troubleshooting steps and answer any inquiries about the application.

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  Wireless DNA Inc.

  Sept 2016 - Mar 2018

  Sales Associate

  - Keyholder.- Executed opening and closing procedures.- Helped customers select a cellphone and a plan that suits their desired needs.- Processed activations and hardware upgrades.- Ensured dummy phones were operational and secured properly to the display.- Set up and assist with troubleshooting devices; installed screen protectors & cases.- Answered customer inquiries regarding plans, devices, and billing.- Operated a POS system (cash, debit, and credit).- Made nightly bank deposits as required. Show less

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  SmartStop Self Storage

  Dec 2018 - Sept 2021

  Store Manager

  - Rented storage spaces of varying sizes based on customer needs.- Managed one co-worker, who was the Assistant Manager.- Building maintenance inside and out.- Solved customer problems, answered inquiries.- Placed product orders.- Met or exceeded most monthly target goals.- Made bank deposit runs.- Collections on overdue accounts.

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  LCBO

  Nov 2021 - now

  Customer Service Representative

  - Shift leader, keyholder.- Manage staff when assigned as the designated shift leader.- Find solutions to varying situations, from staffing to customer dissatisfaction.- Greet & assist customers in a friendly manner.- Help customers find & select products; make recommendations & give knowledge based on the product.- Operate POS system (cash, debit, credit, gift card).- Put out stock, offload delivery trucks.- Process cashier deposits.- Maintain store cleanliness, both inside and out; tidy breakers quickly to reduce potential injuries to staff and customers.- Change store signage and fixtures as required. Show less