Ausar Amadi

Experience

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  Florida State University

  May 2014 - Dec 2014

  Leach Center Guest Services Representative

  • Completed proper sales transactions for patron's lockers, guest memberships/passes, and group exercise programs that the Leach Center offers.• Responded to all types of injuries, assisted in immediate First Aid, CPR, AED, and ensured proper emergency procedures for patrons attending the Leach Center.• Provided over-the-phone or in-person assistance to patron’s court reservation requests and questions dealing with Florida State Campus Recreation and the many services, programs, and opportunities they offer. Show less

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  Florida State University

  May 2015 - Aug 2016

  • Kept the Krentzman Lounge aesthetically pleasing and tidy in order to maintain a safe, clean, and welcoming working environment for hundreds of students, staff, and visitors per day.• Provided comprehensive information and expert assistance to guests who wish to properly request and reserve spaces and/or rooms to host events on campus for their respective groups.• Maintained a "Lost & Found" database for a multitude of items that are misplaced at Florida State University, and ensured that they are returned in a timely manner to their respective owners.• Served as an available knowledge base for general and specific questions that students, faculty, and guests may have about Florida State University and its wide-ranging services, programs, and opportunities. Show less • Resolved product or service problems in an efficient manner in order to maintain a peaceful working environment for patrons and staff. • Maintained familiarity with evacuation plans and, during major emergencies, notified all persons in the facility of the proper evacuation plans.• Made supervisory rounds of the Leach Center to make sure that the facility is effectively operating and safe for faculty, staff, and students.• Supervised and managed a team of five student staff members on the job in order to ensure that worker productivity is operating at its fullest potential.• Responded to all types of injuries, assisting in immediate First Aid, CPR, AED, and ensured proper emergency procedures for patrons attending the Leach Center. Show less • Mentored sixteen recent high school graduates coming from a first-generation background as they entered their first collegiate experience and worked dedicatedly towards helping increase their retention rates for Fall enrollment.• Introduced leadership development and team building activities that would further bridge the gap from high school to college for the students while I conducted campus tours and monitored their academic success.• Coordinated with campus partners to plan social, professional development, community service, and diversity workshops and events that enabled students to successfully assimilate to college. Show less

  • Oglesby Union Guest Services Information Specialist & Setup Worker

    May 2014 - Aug 2016

  • Leach Center Customer Service Supervisor

    Jan 2015 - Dec 2015

  • CARE/Summer Bridge Ambassador

    May 2015 - Aug 2015

  • College of Fine Arts Blog Writer & Social Media Intern

    May 2015 - Jul 2015
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  Florida Association of School Administrators

  May 2016 - Aug 2016

  Communications Intern

  • Designed the layout of FASA’s newsletters and press releases, and drafted original content or copy for articles and cover stories.• Managed all social media outlets to publish consistent postings for subscribers while simultaneously enhancing FASA’s brand by revamping the association with a new website.• Cohesively collaborated with sponsors and partners to produce effective marketing campaigns for events like professional development seminars and assisted in managing client relations with FASA’s vendors. Show less

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  AARP

  Sept 2016 - Dec 2016

  Communications Coordinator

  • Assisted with state office communications by composing and compiling meeting minutes, press releases, and print/digital metrics.• Coordinated the day-to-day social media presence with the implementation of campaigns and creation of unique infographics for posts on Facebook and Twitter.• Drafted articles for web pages by conducting research, phone interviews, and email correspondence to increase brand awareness and opportunities for earned media.

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  Florida State University

  Jun 2017 - now

  •Process over 30,000 cases annually ranging from service requests and incidents in PeopleSoft CRM and Salesforce.•Utilize exceptional documentation skills to create contact lists, procedures, training aids, and troubleshooting guides.•Convert cases to orders and repair tickets in FileMaker Pro to ensure appropriate submission and accurate completion.•Develop strong working relationships with ITS provider groups in a department that consists of 400+ IT professionals.•Maintain a robust SharePoint knowledge base and Service Center self-help articles for continuous service improvement.•Serve as a team lead for initiatives that ITS administers to increase campus cohesion, collaboration, and communication.•Train new Level 1s and educate them on ITS business processes, policies, and knowledge of multiple information systems.•Synthesize information to efficiently report major outages to the FSU community and ensure services are restored promptly.•Provide for data entry and quality assurance of customer information, statistical data, and reporting to ITS workflow systems. Show less •Worked in a 12-member team to serve approximately 50,000 students, alumni, staff, faculty, retirees, VIPs, parents, and guests.•Demonstrated exemplary customer service skills to translate technical or non-technical needs and provide effective support in a call center environment that placed emphasis on resolution at first contact via phone calls, email, and online chats.•Provided support to customers ranging from directory assistance and technical troubleshooting for the IT Services suite, which included remote desktop and application support, software activations, networking (wired/wireless/VPN), account management, login issues, and email. Show less

  • Integrated Communications Technical Writer

    Jun 2023 - now

  • Level 2 ITS Help Desk Technician

    Oct 2017 - Jun 2023

  • Level 1 ITS Help Desk Technician

    Jun 2017 - Sept 2017