Dean McCrudden

Experience

• 

  Shell

  Feb 2011 - Jun 2012

  Customer Service Assistant

  Serving Customers And Managing day to day operations of the station

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  SRUC

  Jun 2012 - Dec 2013

  Service Desk Analyst

  Working in the centralised IS Service Desk team, providing telephone support for IT issues.Duties include: - Password resets. - Printer, mobile phone and peripheral device support.- The resolution of any software issues or hardware faults. - System builds (Laptops/Desktops) and software installations.- AV equipment and Video Conferencing support. - Telephony – installations, configuration and troubleshooting.Technologies used; Windows XP, 7 and Windows Phone, Active Directory, Windows Server, SCCM, DHCP, HiPath, Backup Exec. Show less

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  SRUC

  Feb 2015 - Jul 2017

  IS Support Analyst

  Working alone on a remote site and as part of the centralised IS Service Desk team, providing telephone, email and face to face support for IT issues. Duties• Printer, mobile phone and peripheral device support.• The resolution of any software issues or hardware faults. • System builds (Laptops/Desktops) and software installations both manually and through SCCM.• AV equipment and Video Conferencing support. • Assisting with the company roll out of Skype for Business, Windows 10 and Xerox printers.• Administering Server services such as DHCP, Active Directory and group policy scripts.• Ensuring the Internal SOP’s and user guides are kept up to date.• Creating student email accounts within office 365 and updating the passwords using Powershell. Show less

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  West Lothian Council

  Aug 2017 - now

  I am one main points of contact when it comes to 3rd line support for all things MECM/SCCM related.I have been heavily involved in designing, developing, and implementing unique custom solutions, where we can push out the windows 10 upgrade to 22H2 via different methodologies depending on the customers connection situation. Documentation and support of the windows 10 upgrade across all the council domain joined Windows machines. It is also worth noting that the custom solution has also been sought after by other councils as well.Often my expertise and experience in these area’s is sought out by other teams.Other Duties include Assisting with FortiClient VPN issuesApplication Packaging, Application Testing Maintaining a strict controlled update schedule across the council.Liaising with project managers.Providing BAU Support Assisting with new site provisioning Show less

  • Advanced Network Specialist

    Dec 2022 - now

  • Advanced Client & Server Management Specialist

    May 2021 - Mar 2024

  • IT Engineer

    Jul 2019 - Mar 2024

  • Service Analyst

    Aug 2017 - Jun 2019