Sherif Refaat

Experience

• 

  Egyption Army "Military Service"

  Sept 2008 - Sept 2009

  Computer Engineer

  The Maintenance of Computers H/W " Printers , CPU failure, servers " & Computers S/W " MS word , MS power point , Photoshop , windows XP , Windows Vista , HTML " * The Maintenance of & how to deal with Networks in the whole organization

• 

  Modern waterprofing Company

  Dec 2009 - May 2010

  IT Engineer

  Handling All Kind of Problems related to PC`s & Printers , Servers , Software & Network Design and Maintenance * The Maintenance of Computers H/W " CPU failure, Network failure, Servers ,Printers " & Computers S/W "Windows XP & Windows Vista. The Maintenance of Networks & how to deal with them

• 

  Rasport for trading

  May 2010 - Dec 2015

  Senior Microsoft Consultant Dynamics AX

  My role involves Working With a team at a busy RAsport IT Department, As well as managing my Group of Branches, I am involved in wider company decision making, including policy and purchasing decisions.Responsibilities and Strengths :• Responsible For Answering Requests From Company users related to Dynamics AX For All Departments Including Stores.• Provide a solutions for company requests.• Installing and configuring computer systems;• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Monitoring and maintaining computer systems and networks, Oversee daily performance of computer systems. • Troubleshooting system and network problems and diagnosing and solving hardware/software faults, finding solutions to problems and fixing a major fault on the operating system and replacing parts as required.• Providing support, including procedural, documentation;• Following diagrams and written instructions to repair a fault or set up a system;• Running network applications to support systems and users;• Supporting new applications;• Setting up new users;• Prioritizing and managing several open cases at one time;• Testing and evaluating new technology;• Conducting electrical safety checks on computer equipment• Answer user inquiries regarding computer software or hardware operation to resolve problems. • Read technical manuals, conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Refer major hardware problems or defective products to vendors or technicians for service.• Technical support officer for Head Office and stores as assigned Show less

• 

  RA Sports

  May 2010 - Dec 2015

  IT Engineer

   Installing and configuring computer systems; Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Monitoring and maintaining computer systems and networks, Oversee daily performance of computer systems.  Troubleshooting system and network problems and diagnosing and solving hardware/software faults, finding solutions to problems and fixing a major fault on the operating system and replacing parts as required; Providing support, including procedural, documentation; Following diagrams and written instructions to repair a fault or set up a system; Running network applications to support systems and users; Supporting new applications; Setting up new users; Prioritizing and managing several open cases at one time; Testing and evaluating new technology; Conducting electrical safety checks on computer equipment Answer user inquiries regarding computer software or hardware operation to resolve problems.  Read technical manuals, conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.  Refer major hardware problems or defective products to vendors or technicians for service. Technical support officer for Head Office and stores as assigned. Show less

• 

  NileStock Co.

  Jan 2016 - Feb 2022

  ERP Manager Dynamics AX

  My Role in Nile Stock Company is to build an Application & IT Department Foundations to For the Upgrading phase which is Going Through • Managing All Company Departments Requests Regarding the ERP System Including Finance, Retail, Purchasing, Warehousing & Retail Stores.• Manage and deliver large and complex ERP engagements to identify design, and implement creative business and technology solutions for My Company• Manage engagement risk, project economics, planning and budgeting and accounts receivable.• Define deliverable content and ensure buy-in of proposed solutions from top management levels.• Manage routine interactions with The Company management.• Develop and maintain contact with top decision makers.• Organize and lead pursuit teams, participate and lead aspects of proposal development process.• Develop ERP practice solutions and methodologies.• Perform as counselor and coach for ERP solution implementation.• Provide input and guide staffing process.• Participate in staff recruitment and retention activities.• Provide leadership and assistance for delivery teams and staff in local offices.• Update and manage ERP system to ensure it provides company with proper business solutions and accurate results.• Analyze data processing modules and identify areas of enhancements and improvements.• Provide procedures and reports to identify and resolve data integrity issues. Show less

• 

  Right Group

  Feb 2022 - Jun 2024

  ERP Team Leader
• 

  KPMG, Microsoft Business Solutions Malta

  Jun 2024 - now

  Senior Consultant