Patti Hedgspeth

Experience

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  WorleyParsons

  Oct 1989 - Apr 1995

  Formerly, Gilbert/Commonwealth, Inc. * Supervised and trained first level help desk teams in support of 1500 users.* Led SWAT teams for company wide software distribution and PC upgrade projects.* Coordinated and managed an evening computer training program.* Developed a help desk ticket database, procedure guide and a PC end-user handbook. Formerly Gilbert/Commonwealth, Inc.* Provided end-user support services for 1000 users on LAN-based PCs, Xerox Professional Work Stations, and IBM Mainframe Systems.* Network Admin for 3Com and Xerox Ethernet Networks* Performed software R&D, development of standard templates and quick reference guides.

  • IT Helpdesk Supervisor

    Mar 1991 - Apr 1995

  • PC Support Analyst

    Oct 1989 - Feb 1991
• 

  Global Knowledge Training

  May 1995 - now

  * Provided expert level training solutions to clients of Global Knowledge* Led proposal and solution support efforts* Met with prospective clients to determine their current and future training needs* Recruited and managed a team of program/project managers responsible for over $50M in projects per year* Developed internal processes and standardized methodologies to maximize time spent on project management tracking and reporting* Led a high profile Global Business Architecture Training Program for Cisco Systems, Inc.* Project management lead for company initiative to become an IBM Global Training Provider Show less *Managed complex technical and sales training programs for a variety of customers including Cisco Systems, Inc., Microsoft, ADP, Merck & Co., Novartis, Lockheed Martin, US Navy, Kraft Foods, and McAfee,* Project deliverables included ILT and eLearning courses, Learning Management System (LMS) deployments and classroom and virtual training deliveries. * Key responsibilities included preparation of proposals, development of SOWs, global recruitment of subject matter experts, and planning, tracking and reporting of projects. Show less Formerly, PTS Learning Systems, Professional IT Training Company. * Managed 13 Full-Time Instructors and over 100 Contract Instructors responsible for training Fortune 500 companies in the Greater New York, New Jersey, Pennsylvania and Delaware locations on desktop applications and proprietary systems. * Key duties included recruitment, new hire orientation and on boarding programs, instructor observations and evaluations, resource management and scheduling.* Direct responsibility for budget and profitability of this division. Show less Formerly, PTS Learning Systems, Professional IT Training Company. * Delivered formal desktop application training courses for a variety of Fortune 500 clients and industries. * Project Manager and Lead Trainer on numerous pharmaceutical sales software rollouts for Pfizer, Bristol Myers Squibb, McNeill Consumer Products, Sanofi-Aventis, AstraZeneca. * In-sourced to Armstrong World Industries, Merck & Co., Inc and GlaxoSmithKline on long-term assignments in support of software migrations, startup of corporate training programs and desk side support. Show less

  • Senior Director Program Management

    Oct 2013 - now

  • Director Program Management

    Apr 2005 - Sept 2013

  • Enterprise Program Manager

    Jan 2002 - Mar 2005

  • Director of Training and Operations

    Apr 2000 - Dec 2001

  • Training Manager

    Oct 1997 - Mar 2000

  • Professional Trainer

    May 1995 - Sept 1997