Talk to sales Try for Free
Andra B.

Andra B.

Waitress

Followers of Andra B.1000 followers
location of Andra B.Sibiu, Sibiu, Romania

Connect with Andra B. to Send Message

Connect

Connect with Andra B. to Send Message

Connect

  • Timeline

  • About me

    Experienced Customer Service Manager @ c'est normal | VA

  • Education

    • " Octavian Goga" National College

      2005 - 2009
      Baccalaureate Philology

    • Universitatea „Lucian Blaga” din Sibiu

      2009 - 2013
      Bachelor's degree Law

  • Experience

    • SOBIS SOLUTIONS FOR BUSINESS

      May 2011 - Dec 2011
      Waitress

    • Logic Train&Cons SRL-D

      Mar 2013 - Sept 2014
      Legal Consultant

    • CGS (Computer Generated Solutions)

      Sept 2014 - May 2015
      Customer Service Agent

    • SC Rch-Federn SRL

      May 2015 - Jan 2016
      Sales Agent

      Marketing and Sales

    • The KPI Institute

      Jan 2016 - Jan 2017
      Customer Engagement Specialist

      The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs and organisational strategy. The main program, dedicated to documenting and cataloguing how KPIs are used in practice, resulted in the establishment of www.smartKPIs.com, the largest online database of well documented KPI examples, with over 7000 examples from 16 functional areas and 25 Industries. Over the last 8 years, The Institute assisted thousands organizations in finding solutions to their KPI needs.• Manage the planning, development, execution of marketing and sales campaigns;• Promote The KPI Institute offering through all communication channels including professional social media platforms;• Develop marketing collateral and prepare the specifications of marketing materials;• Build & manage effective relationships with key stakeholders to increase the impact of the marketing campaigns and sales;• Contact clients and potential client world-wide offering customer service and further promoting The KPI Institute offering;• Contact international prospective customers to present the benefits of enterprise sales accounts and convert them in loyal customers;• Propose sales activities that will lead to the growth of the customer base; Show less

    • ModernistLook

      Feb 2018 - May 2020
      Customer Service Specialist

    • C'est normal

      Nov 2021 - now

      • Customer Service Manager

        Jun 2023 - now

      • Customer Service Specialist

        Nov 2021 - Oct 2024

  • Licenses & Certifications

    • CAE

      Cambridge English Language Assessment
      Aug 2008

  • Volunteer Experience

    • Supraveghetor

      Issued by Fundatia pentru educatie eco sociala ,,Kinderbauernhof" on Jan 2010
      Fundatia pentru educatie eco sociala ,,Kinderbauernhof"Associated with Andra B.